Save Money on Nurse Triage Services

Save Money on Nurse Triage Services

February 1, 2021

save money on nurse triage services

Healthcare costs continue to rise, for patients and for providers. When you are searching for ways to be able to provide quality services for your patients while staying within your practice’s budget, consider how your after-hours services are provided. You can save money on nurse triage services, which are so valuable to you and your patients.

Hire for Quality and Experience

A triage nurse should be a Registered Nurse (RN) with experience providing in-person bedside care for patients. The triage nurse should also have excellent communication skills as well as the ability to handle the required technology. Hiring for this type of quality and experience will help you save money on nurse triage services, as you will not need to spend excessive funds on retraining when the nurse is unsure of how to handle calls for you and your practice.

In addition, when you hire for quality and experience, you are more likely to not have to go through the hiring process again when the triage nurse does not work out. Inexperienced triage nurses or those who are not professional in their work providing medical advice and arranging appointments for your patients are more likely to be short-term members of your practice.


One great way to save money on nurse triage services is to outsource to an organization that has the capabilities your practice needs. Hiring and managing triage nurses as part of your staff requires extra effort and extra expense. You will have the costs of space, equipment, and technology, in addition to the expense of hiring and training the nurses. All of this also takes quite a bit of time, time that you and your current staff probably don’t have, as you focus on your core goal of providing quality healthcare to your patients.

However, when you work with the right partner to provide triage nurses, you can rest assured that the service will be up and running quickly and efficiently, so you can begin providing triage services to your patients almost immediately. The organization that you choose for outsourcing should already have the technology in place and will have qualified nurses hired, trained, and ready to help you. You will simply need to provide some basic information about your practice and your patients, which will save money on nurse triage services for your practice.

Beware of Low-Cost Services

The saying “you get what you pay for” holds true for nurse triage services as well. When you decide to outsource, you may be tempted to hire the least expensive company. However, you should thoroughly research why they may be the least expensive. Are they not hiring qualified staff? Is their technology up to current standards and compatible with yours?

When it comes to your patients’ well-being, you should not cut the types of cost that will result in poorer quality. Your patients’ health and safety is at stake. Beyond the need for the highest level of care, you’ll need to consider the practical aspects of whether a low-cost service will cause you more problems, and more expense, in the long run.

Work with a Service Specializing in Nurse Triage

As you review potential partners for your nurse triage services, be sure to research their capabilities and experience in the healthcare field. There are many answering services that say they are able to handle medical calls. However, if they only take messages and are not capable of providing professional medical advice, they will cost you more money in the long run.

Call centers that do not have Registered Nurses on staff can create further risk for you and for your patients. In particular, you’ll want to be sure they meet Health Insurance Portability and Accountability Act (HIPAA) and other healthcare industry standards for safeguarding protected health information (PHI).

Save Money and Improve Your Patient Experience

When used correctly, a nurse triage service pays for itself. At IntellaTriage, we improve patient satisfaction, reduce nurse burnout and staff turnover, and save you money. You can save on the cost of staffing your own nurses for an internal call center, as well as the time and effort needed to recruit, hire, manage, and operate that service. We also capture all referrals quickly, increasing your topline revenue.

To learn more about IntellaTriage’s revolutionary approach to nurse triage service, contact us today.