WHO WE ARE

Triage Services for Hospice + Home Health

Our nurse-based triage services for hospice and home health improve company efficiency and patient outcomes. At IntellaTriage, we offer appropriate triage and customized workflows to home healthcare and hospice agencies nationwide.

Our History

Founded in 2008, IntellaTriage has experienced exponential growth. Here’s a timeline of our history, from our humble beginnings to today.

1

CONCEPTION

IntellaTriage was founded after a poor personal experience with after-hours hospice care.  As caregiver for an elderly grandparent while still juggling her career and family, Suzi Meschbach did not have a “normal” schedule and oftentimes had questions or needed assistance during after-hours.  Through her experience communicating with non-clinical answering services or nurses who didn’t have the patient record readily accessible, Suzi came up with an idea to deliver prompt, quality after-hours care with trained nurses who could access the full patient record.

LAUNCH

In late 2008, IntellaTriage officially launched and started providing service to our first customer: one small hospice agency.

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3

SERVICE-MARKET FIT

From 2008 to 2015, we tested several different models for after-hours care to determine the best fit for patients, nurses, and management. This research allowed us to find the ideal solution in the hospice and home health market.  During this period, IntellaTriage also expanded into new segments of the market – testing unique service models for health plans and provider groups.

EXPANSION

From 2015 to 2019, IntellaTriage entered a time of rapid expansion as we perfected our different solutions and continued to deliver excellent service to our customers and their patients. During this period, CMS clarified its approval for the use of external after-hours services in hospice and home health service models.

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5

INNOVATION

Today, IntellaTriage continues to add best-in-class analytics and increase interoperability. We serve clients all across the country and seek to provide outstanding customer experience for each and every person we interact with.

Meet the Team

Daniel Reese

Chief Executive Officer

Rob Queener

Vice President of Operations

Gio Pagano headshot

Gio Pagano

Vice President of Sales

Bernadette Smith headshot

Bernadette Smith

Vice President of Marketing

headshot of Dan Graves, IntellaTriage VP of Finance

Dan Graves

Vice President of Finance and Strategy

Ashley Calloway

Director of Clinical Operations

Daniel Dorval

Director of Information Technology

Daniel Reese

Chief Executive Officer

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Daniel oversees all operations and strategic direction at IntellaTriage. He has spent his entire career in operations and loves the tangible results achieved every day. In previous roles, Daniel worked in an investment firm managing a fast-growing consumer-facing platform. He has also overseen new market development for his family business and served in the U.S. Navy as a submarine officer. Daniel received his Bachelor’s from the United States Naval Academy and his MBA from Harvard Business School. In his free time, Daniel enjoys DIY projects, running, and anything outdoors. He is from the Nashville area and recently returned with his wife, Elizabeth, and their daughter, Nora.

Rob Queener

Vice President of Operations

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Rob joined the IntellaTriage team in the Nashville office and now presides over all things operations. Rob began his career in the United States Marine Corps, serving as a Combat Engineer Officer and deployed overseas in support of Operation Enduring Freedom. After his service, Rob worked for DaVita managing a region of dialysis clinics and getting to know the ins and outs of operations in a healthcare environment. Rob loves that his role allows him to work closely with front-line nurses every day. Rob received his undergraduate degree from the University of Tennessee. He majored in history and completed his Master of Business Administration at Vanderbilt University, concentrating on operations, healthcare, and strategy.

Rob is originally a native of the Nashville area and is excited to return with his wife, Chloe. He is a huge sports fan and loves all things Tennessee sports. Rob also enjoys traveling with his wife to new places, being on any body of water, golf, and finding new TV shows/movies to watch.

Gio Pagano headshot

Gio Pagano

Vice President of Sales

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As VP of Sales, Gio is responsible for the leadership, direction, and resource stewardship of IntellaTriage’s overall sales function. He brings 15 years of experience in the post-acute care industry, 13 of which were dedicated to the home care and hospice space. Before joining the IntellaTriage team, Gio worked with Quality in Real Time (QIRT) and McBee Associates. In the process, he built extensive relationships with key industry stakeholders and honed his industry knowledge.

Gio resides in northeast Ohio and is a proud father of two young girls. He is married to his wife Julie, a registered nurse, whom he met at Kent State while completing an undergraduate degree in biochemistry. Outside of the office, you can find him taking weekend camper adventures or hunting birdies on the golf course.

Bernadette Smith headshot

Bernadette Smith

Vice President of Marketing

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As Vice President of Marketing for IntellaTriage, Bernadette Smith is responsible for marketing strategies and the coordination of marketing operations. Passionate about supporting the industry, she will expand education and thought leadership for hospice and home health providers across the U.S. Bernadette is a multi-faceted professional with nearly ten years in the post-acute industry. Before joining IntellaTriage, Bernadette led marketing and communications at QIRT (now McBee Associates) and was most recently managing director of the LTC100 Intelligence Group at Lincoln Healthcare Leadership.

Bernadette is a mother to four exceptional children, an avid runner, and a local activist. Outside of IntellaTriage, you can find Bernadette failing miserably to improve her marathon times and exceeding expectations in her goals of traveling with her husband, enjoying live music, and trying new adventures.

headshot of Dan Graves, IntellaTriage VP of Finance

Dan Graves

Vice President of Finance and Strategy

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As VP of Finance and Strategy, Dan Graves manages all financial and strategic functions at IntellaTriage to support the company’s rapid growth. He spent the last 12 years in corporate and investment banking roles at middle market financial institutions providing over $1 billion in financial solutions to middle market companies across numerous industries.

Dan received his Bachelor’s degree from Miami University (OH) and his MBA from Vanderbilt University. In his free time, he enjoys spending time on the lake and watching college football. He resides in the Nashville area with his wife, Allison, and their two daughters, Kaitlyn and Madeline. 

Ashley Calloway

Director of Clinical Operations

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Ashley Calloway joined IntellaTriage as Director of Clinical Operations in November 2021 and provides strategic leadership and direction for all clinical functions, ensuring nurses are sufficiently supported, and patients receive the highest quality of care. In her preceding 13+ years of experience in the hospice industry, Ashley touched nearly every aspect of patient care, including front-line nursing and care management. Ashley also served as director of operations for Curo Health Avalon Hospice. Under her leadership, the organization saw significant improvement in employee morale and patient satisfaction and a drastic reduction in clinician turnover.

Born in Alabama, Ashley has lived in 26 states across the U.S. and currently calls Nashville home. When she isn’t fielding IntellaTriage calls, Ashley spends time with her husband, doting on their four children, chasing their dog, TaterTot, and caring for their extended family. Her hobbies include reading, spending time on the water, and continuing her education.

Daniel Dorval

Director of Information Technology

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Daniel Dorval, Director of Information Technology, joined IntellaTriage in the spring of 2022. With a long history of building successful long-term productive relationships with inter-departmental teams and 10+ years of experience operating in IT infrastructure operations, Daniel devotes his energy and expertise to further streamlining IntellaTriage processes and interoperability. In addition, Daniel has traveled the world, capitalizing on his bilingual skills, including time spent working with the United Nations.

Born and raised in Ottawa, Canada, Daniel has lived in the U.S. for most of his adult life, spending time on the East and the West coasts, and moved to Nashville 3 years ago, where he met his wife. He enjoys riding his motorcycle and playing ice hockey in a beer league.

Board Members

Coley Andrews – Managing Member at Pacific Lake Partners

Jay Davis – Co-Founder at The Nashton Group

Kent Weaver – Chairman at Progressive Home Care

Chris Hendriksen (observer) – Former CEO at VRI

Your Partner in Care

At IntellaTriage, we’ve assembled a carefully selected team with the goal of providing world-class care. Our years of experience have made us the best in the industry. To learn more about our company or services, please contact us  today. We look forward to speaking with you.

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