who we are
Triage Services for Hospice + Home Health
Our nurse-based triage services for hospice and home health improve company efficiency and patient outcomes. At IntellaTriage, we offer appropriate triage and customized workflows to home healthcare and hospice agencies nationwide.
Founded in 2008, IntellaTriage has experienced exponential growth. Here’s a timeline of our history, from our humble beginnings to today.
IntellaTriage was founded after a poor personal experience with after-hours hospice care. As caregiver for an elderly grandparent while still juggling her career and family, Suzi Meschbach did not have a “normal” schedule and oftentimes had questions or needed assistance during after-hours. Through her experience communicating with non-clinical answering services or nurses who didn’t have the patient record readily accessible, Suzi came up with an idea to deliver prompt, quality after-hours care with trained nurses who could access the full patient record.
In late 2008, IntellaTriage officially launched and started providing service to our first customer: one small hospice agency.
From 2008 to 2015, we tested several different models for after-hours care to determine the best fit for patients, nurses, and management. This research allowed us to find the ideal solution in the hospice and home health market. During this period, IntellaTriage also expanded into new segments of the market – testing unique service models for health plans and provider groups.
From 2015 to 2019, IntellaTriage entered a time of rapid expansion as we perfected our different solutions and continued to deliver excellent service to our customers and their patients. During this period, CMS clarified its approval for the use of external after-hours services in hospice and home health service models.
Today, IntellaTriage continues to add best-in-class analytics and increase interoperability. We serve clients all across the country and seek to provide outstanding customer experience for each and every person we interact with.
Meet the Team
Chief Executive Officer
Daniel oversees all operations and strategic direction at IntellaTriage. He has spent his entire career in operations and loves the tangible results achieved every day. In previous roles, Daniel worked in an investment firm managing a fast-growing consumer-facing platform. He has also overseen new market development for his family business and served in the U.S. Navy as a submarine officer. Daniel received his Bachelor’s from the United States Naval Academy and his MBA from Harvard Business School.
In his free time, Daniel enjoys DIY projects, running, and anything outdoors. He is from the Nashville area and recently returned with his wife, Elizabeth, and their daughter, Nora.
Executive Vice President, Founder
Suzi is the visionary at IntellaTriage. She spends her time overseeing innovation and working closely with the operations team. Suzi co-founded IntellaTriage in 2008 and has led the company during several periods of rapid growth. Before that, she spent her career in the healthcare IT space, delivering high-value solutions in the clinical and financial/revenue cycle segments. Suzi has worked with companies ranging from startups to some of the largest organizations in the country to develop applications and processes which enable growth.
Suzi received her B.S. in Quantitative Business Analysis from Indiana University, where she had an athletic scholarship in gymnastics. She enjoys traveling, playing with her grandchildren, and collecting wine.
Chief Nursing Officer
As our Chief Nursing Officer, Kathy handles all things clinical at IntellaTriage. She has been a registered nurse for “several” years and was our very first employee. Under Kathy’s leadership, IntellaTriage has grown from just a few nurses managing one customer to a team of dozens overseeing clients across the country. Her biggest passion has always been quality and compassionate patient care. She is most proud of the fact that IntellaTriage has grown from one client to many, but in that process, has never lost sight of what matters most: the patient and their family.
Outside of work, you can find Kathy spending time outdoors. She loves sewing and anything near the water. Her proudest accomplishment are her three amazing children who have grown to be kind, caring adults.
Vice President of Sales
As VP of Sales, Gio is responsible for the leadership, direction, and resource stewardship of IntellaTriage’s overall sales function. He brings 15 years of experience in the post-acute care industry, 13 of which were dedicated to the home care and hospice space. Prior to joining the IntellaTriage team, Gio worked with Quality in Real Time (QIRT) and McBee Associates. In the process, he built extensive relationships with key industry stakeholders and honed his industry knowledge.
Gio resides in northeast Ohio and is a proud father of two young girls. He is married to his wife Julie, a registered nurse, whom he met at Kent State while completing an undergraduate degree in biochemistry. Outside of the office, you can find him taking weekend camper adventures or hunting birdies on the golf course.
Vice President of Operations
Rob joined the IntellaTriage team in the Nashville office and presides over all things operations. Rob began his in the the United States Marine Corps serving as a Combat Engineer Officer and deployed oversees in support of Operation Enduring Freedom. After his time in service, Rob worked for DaVita managing a region of dialysis clinics and really getting to know the ins and outs of operations in a healthcare environment. Rob loves being able to work closely with front-line nurses every day in his role. Rob received his undergraduate degree from the University of Tennessee where he majored in History and completed his Master of Business Administration at Vanderbilt University with a concentration in Operations, Healthcare, and Strategy.
Rob is originally a native of the Nashville area and is excited to return with his wife, Chloe. He is a huge sports fan and loves all things Tennessee sports. Rob also enjoys traveling with his wife to new places, being on any body of water, golf, and finding new TV shows / movies to watch.
Coley Andrews – Managing Member at Pacific Lake Partners
Jay Davis – Co-Founder at The Nashton Group
Kent Weaver – Chairman at Progressive Home Care
Chris Hendriksen (observer) – Former CEO at VRI
Your Partner in Care
At IntellaTriage, we’ve assembled a carefully selected team with the goal of providing world-class care. Our years of experience have made us the best in the industry. To learn more about our company or services, please contact us today. We look forward to speaking with you.