who we are
Triage Services for Hospice + Home Health
Our nurse-based triage services for hospice and home health improve company efficiency and patient outcomes. At IntellaTriage, we offer appropriate triage and customized workflows to home healthcare and hospice agencies nationwide.
Founded in 2008, IntellaTriage has experienced exponential growth. Here’s a timeline of our history, from our humble beginnings to today.
IntellaTriage was founded after a poor personal experience with after-hours hospice care. As caregiver for an elderly grandparent while still juggling her career and family, Suzi Meschbach did not have a “normal” schedule and oftentimes had questions or needed assistance during after-hours. Through her experience communicating with non-clinical answering services or nurses who didn’t have the patient record readily accessible, Suzi came up with an idea to deliver prompt, quality after-hours care with trained nurses who could access the full patient record.
In late 2008, IntellaTriage officially launched and started providing service to our first customer: one small hospice agency.
From 2008 to 2015, we tested several different models for after-hours care to determine the best fit for patients, nurses, and management. This research allowed us to find the ideal solution in the hospice and home health market. During this period, IntellaTriage also expanded into new segments of the market – testing unique service models for health plans and provider groups.
From 2015 to 2019, IntellaTriage entered a time of rapid expansion as we perfected our different solutions and continued to deliver excellent service to our customers and their patients. During this period, CMS clarified its approval for the use of external after-hours services in hospice and home health service models.
Today, IntellaTriage continues to add best-in-class analytics and increase interoperability. We serve clients all across the country and seek to provide outstanding customer experience for each and every person we interact with.
Meet the Team
Chief Executive Officer
Daniel oversees all operations and strategic direction at IntellaTriage. He has spent his entire career in operations and loves the tangible results achieved every day. In previous roles, Daniel worked in an investment firm managing a fast-growing consumer-facing platform. He has also overseen new market development for his family business and served in the U.S. Navy as a submarine officer. Daniel received his Bachelor’s from the United States Naval Academy and his MBA from Harvard Business School.
In his free time, Daniel enjoys DIY projects, running, and anything outdoors. He is from the Nashville area and recently returned with his wife, Elizabeth, and their daughter, Nora.
Executive Vice President, Founder
Suzi is the visionary at IntellaTriage. She spends her time overseeing innovation and working closely with the operations team. Suzi co-founded IntellaTriage in 2008 and has led the company during several periods of rapid growth. Before that, she spent her career in the healthcare IT space, delivering high-value solutions in the clinical and financial/revenue cycle segments. Suzi has worked with companies ranging from startups to some of the largest organizations in the country to develop applications and processes which enable growth.
Suzi received her B.S. in Quantitative Business Analysis from Indiana University, where she had an athletic scholarship in gymnastics. She enjoys traveling, playing with her grandchildren, and collecting wine.
Chief Nursing Officer
As our Chief Nursing Officer, Kathy handles all things clinical at IntellaTriage. She has been a registered nurse for “several” years and was our very first employee. Under Kathy’s leadership, IntellaTriage has grown from just a few nurses managing one customer to a team of dozens overseeing clients across the country. Her biggest passion has always been quality and compassionate patient care. She is most proud of the fact that IntellaTriage has grown from one client to many, but in that process, has never lost sight of what matters most: the patient and their family.
Outside of work, you can find Kathy spending time outdoors. She loves sewing and anything near the water. Her proudest accomplishment are her three amazing children who have grown to be kind, caring adults.
Coley Andrews – Managing Member at Pacific Lake Partners
Jay Davis – Co-Founder at The Nashton Group
Kent Weaver – Chairman at Progressive Home Care
Chris Hendriksen (observer) – Former CEO at VRI
Your Partner in Care
At IntellaTriage, we’ve assembled a carefully selected team with the goal of providing world-class care. Our years of experience have made us the best in the industry. To learn more about our company or services, please contact us today. We look forward to speaking with you.