NURSE ADVICE LINE FOR HEALTH PLANS

Many insurers and health plans can benefit from nurse advice line services to minimize member cost. Provide instant, comprehensive care for your population by partnering with IntellaTriage.

Triage Services for Health Plans

At IntellaTriage we know the goal of any health plan is to ensure your members receive the most appropriate level of care at the right time. Our services allow your members to avoid unnecessary emergency room and urgent care visits by speaking to a Registered Nurse when they need help.

With IntellaTriage, your patients will speak with a registered nurse quickly – on average, our calls are answered in under one minute. We are able to address up to 80% of all concerns with home care, meaning that your patients receive the appropriate treatment and medical advice at the right time, day or night.

Reducing the unnecessary cost of members is the top priority of health plans. We help you accomplish this by ensuring that your patient receives the proper level of care, no matter what time it is. Instead of heading to the ER with no information in hopes of a diagnosis, your patients can speak with a registered nurse 24 hours per day. At IntellaTriage, we have found that up to 90% of ER visits are unnecessary and can be resolved by speaking with a telephone triage nurse.

Patients shouldn’t have to Uncover direct cost savings by outsourcing your call center function. On average, health plans save $150,000 per year by switching to IntellaTriage from a self-staffed call center. Make the switch and save yourself (and your customers) money.

How Does It Work?

IntellaTriage’s nurse advice line service will enhance your members’ health and satisfaction. Our registered nurses triage every call according to the gold standard in telephone triage, Schmitt-Thompson protocols. Here’s how it works.

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NURSE-ONLY TRIAGE SERVICES

We don’t run your customers through frustrating robot menus, transfers, or callbacks. Within one minute, they will be speaking with one of our highly trained registered nurses, ensuring that they receive the advice they need.

SCHMITT-THOMPSON PROTOCOLS

We base our care on the gold standard for health plan telephone triage. Our use of the Schmitt-Thompson protocols ensures that your patients are receiving the most up-to- date and appropriate care.

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EMR INTEGRATION AND SOAP NOTES

IntellaTriage integrates directly with Commonwell and CareQuality, allowing us to access real-time records from your EMR.

Experience the IntellaTriage Difference

By partnering with IntellaTriage, you can increase your service offerings and member satisfaction at minimal additional cost. To learn more about our nurse advice line solutions for health plans and insurers, contact us today.

IntellaTriage is a trusted partner in Archway Health’s mission to help providers succeed in value-based care programs. Using customized protocols, IntellaTriage helped us make strides towards a shared goal of improving quality of care while enabling a top notch patient and provider experience. The IntellaTriage team extends Archway’s robust clinical capabilities even further, keeping patients engaged and committed to their health and well-being 24/7, achieving this through knowledge, compassion and clinical professionalism.
AIMEE BAILEY, Senior Director of Care Operations – Archway Health