Remove Barriers to Care and Improve Outcomes
When a patient is discharged, the inability to follow discharge instructions contributes to higher readmission rates, longer recovery times, and lower patient satisfaction. IntellaTriage has solved this problem by providing real-time, personalized patient engagement services. Our customized offerings improve outcomes and uncover patient experience issues.
For clients using our patient engagement services, IntellaTriage’s licensed nurses perform outbound calls to speak with your patients about their progress and needs.
How Does It Work?
IntellaTriage’s after-hours nurse triage service provides an effective and timely assessment of your patients’ health problems. Our team of nurses is standing by to evaluate symptoms and determine the appropriate level of care. The advice provided by IntellaTriage is HIPAA-compliant and dispensed by licensed and trained nurses.
YOU TELL US WHICH PATIENTS NEED TO BE ENGAGED
We know that each patient has unique needs. IntellaTriage will schedule any outreach based on your request. Our process achieves high contact rates and improved service satisfaction.
WE CREATE A TAILORED SCHEDULE FOR OUTREACH
Our team of licensed nurses creates an outreach schedule based on certain parameters, including factors such as patient disposition, program protocol, or other relevant criteria.
OUR LICENSED NURSES MAKE THE CALL
Our team of licensed nurses will review comprehensive records for all patients along with any notes that have been provided, before reaching out to the patient. This maximizes our time with the patient to address any concerns presented.
RESOURCES, TRIAGE, AND MORE
IntellaTriage provides your patients with comprehensive resources, triages patient calls, or connects patients with primary care, depending on the goal of the engagement. We will also report any issues to your healthcare organization and specific caregivers in real-time, resulting in fast, effective treatment.
With Our Patient Engagement Services, You Can…
- Reduce 911 calls and unnecessary ER visits
- Lower readmission rates
- Increase patient satisfaction
- Help patients to access the right level of care
- Increase patient compliance with post-discharge instructions
- Connect patients with appropriate resources
Your Partner in Patient Engagement
IntellaTriage can increase the effectiveness of your healthcare organization by optimizing your patient engagement procedures. To learn more about how IntellaTriage fits into your service offering, contact us today.