Patient Engagement

Patient Engagement and Post-Discharge Solutions

Improve patient outcomes, close gaps in treatment, and reduce readmission by taking advantage of IntellaTriage’s patient engagement services.

Remove Barriers to Care and Improve Outcomes

When a patient is discharged, the inability to follow discharge instructions contributes to higher readmission rates, longer recovery times, and lower patient satisfaction. IntellaTriage has solved this problem by providing real-time, personalized patient engagement services. Our customized offerings improve outcomes and uncover patient experience issues.

For clients using our patient engagement services, IntellaTriage’s licensed, registered nurses perform outbound calls to speak with your patients about their progress and needs.

How Does It Work?

IntellaTriage’s after-hours nurse triage service provides effective and timely assessment of your patients’ health problems. Our team of RNs is standing by to evaluate symptoms and determine the appropriate level of care. The advice provided by Intellatriage is HIPAA-compliant and dispensed by licensed and trained nurses.

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YOU TELL US WHICH PATIENTS NEED TO BE ENGAGED

We know that each patient has unique needs. IntellaTriage will schedule any outreach based on your request. Our process achieves high contact rates and improved service satisfaction.

WE CREATE A TAILORED SCHEDULE FOR OUTREACH

Our team of registered nurses will create an outreach schedule based on certain parameters, including factors such as patient disposition, program protocol, or other relevant criteria.

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OUR LICENSED, REGISTERED NURSES MAKE THE CALL

Our team of licensed RNs will review comprehensive records for all patients along with any notes which have been provided, before reaching out to the patient. This maximizes our time with the patient to address any concerns presented.

RESOURCES, TRIAGE, AND MORE

IntellaTriage will provide your patients with comprehensive resources, triage calls, or connections with primary care, depending on the goal of the engagement. We will also report any issues to your healthcare organization and specific caregivers in real time, resulting in fast, effective treatment.

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With Our Patient Engagement Services, You Can…

  • Reduce 911 calls and unnecessary ER visits
  • Lower readmission rates
  • Increase patient satisfaction
  • Help patients to access the right level of care
  • Increase patient compliance with post-discharge instructions
  • Connect patients with appropriate resources

Your Partner in Patient Engagement

IntellaTriage can increase the effectiveness of your healthcare organization by optimizing your patient engagement procedures. To learn more about how IntellaTriage fits into your service offering, contact us today.

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