How Does It Work?
IntellaTriage’s after-hours nurse-first triage service provides an effective and timely assessment of your patients’ health problems. Our team of triage-trained licensed nurses is standing by to evaluate symptoms and determine the appropriate level of care. The advice provided by IntellaTriage is HIPAA-compliant and dispensed by licensed and trained nurses.
CALL FORWARDS TO INTELLATRIAGE
We use greetings customized to your practice to create a seamless experience.
LICENSED, Triage-Trained NURSE ANSWERS
Each phone call is answered by a licensed nurse trained in phone-triage according to the IntellaTriage Way, typically in under one minute.
REVIEW PATIENT RECORDS
Our system integrates with your recordkeeping software, enabling our nurses to review each patient’s record in real time.
TRIAGE AND CARE INSTRUCTIONS
Referencing your protocols, medical records, and your patient’s comments, our nurses will triage patient concerns. This may involve at-home solutions or in-office visits.
PERFORM “WORK OF THE CALL”
We create workflows tailored to fit how you operate during normal business hours. This involves ordering equipment, refilling medications, and many other tasks as needed.
Each encounter is thoroughly documented for your office’s reference, ensuring no gap in care or miscommunication occurs.
ANALYTICS AND CONTINUOUS IMPROVEMENT
Our proprietary customer portal, IntellaHub, provides key insights into what happens on every call. We leverage these meaningful insights to optimize your services and improve patient experience.
Discover the IntellaTriage Difference
It is our goal to provide comprehensive triage services to your patients at any hour of the day. Informed by your protocols, IntellaTriage’s licensed nurses act as an extension of your services, ensuring high-quality, individualized care. To learn more about our triage services for hospice and home health services, please contact us today.