Nurse Advice Line
IntellaTriage equips your patients with 24/7 access to an advice line staffed by registered nurses. Our experienced team members answer calls, direct patients to appropriate care, and dispense appropriate medical guidance at any time, day or night.
Nurse advice lines allow registered nurses to assess patients and determine appropriate care by utilizing standardized, approved protocols. At the core of IntellaTriage’s services are trained RNs who make informed assessments regarding your patient’s condition based on the patient’s description of symptoms and your corresponding clinical protocols. Our team members utilize industry standard Schmitt-Thompson protocols in our nurse advice line, ensuring that your patients are directed to the most appropriate level of care.
While similar in name, nurse advice lines and nurse triage services differ in many ways. Nurse advice lines seek to direct the patient to the most appropriate level of care, while nurse triage works within an existing plan of care to treat a caller. Nurse advice lines utilize standardized protocols to determine disposition, meaning that they are most appropriate for primary care or patient populations which do not focus on chronic conditions.
How Does It Work?
Through the use of gold standard protocols and the expertise of registered nurses, IntellaTriage helps your patients to access the most appropriate level of care for their needs. Patients who call will speak with a registered nurse in under one minute. We provide a comprehensive summary of the encounter to your office, ensuring no gaps in communication between our team and your staff.
Call Forwards to IntellaTriage
We use greetings customized to your practice to create a seamless experience.
Licensed, Registered Nurse Answers
Each phone call is answered by a licensed, registered nurse, typically in under one minute.
Review Patient Records
Our system integrates with your recordkeeping software, enabling our nurses to review each patient’s record in real time.
Triage and Care Instructions
Referencing your protocols, medical records, and your patient’s comments, our nurses will triage patient concerns. This may involve at-home solutions or in-office visits.
Each encounter is thoroughly documented for your office’s reference, ensuring no gap in care or miscommunications occur.
Analytics and Continuous Improvement
Our customer portal provides key insights to what happens on each of your calls. We leverage these meaningful insights to optimize your services and improve patient experience.
Experience the IntellaTriage Difference
By partnering with IntellaTriage, you can increase your service offerings and member satisfaction at minimal additional cost. To learn more about our nurse advice line solutions, contact us today.