Nurse kindly speaking onto a patient via headset, title of image says Understanding Nurse Triage
Understanding Nurse Triage

For hospice and home health organizations, effective management of triage calls impacts entire care teams and the patients in their care. As anyone in healthcare knows, health concerns and patient inquiries aren’t restricted to a 9 to 5 workday. When staff is unavailable, filling the care gaps involves patient calls routed to a call center or a nurse triage center.

Home health and hospice at home are vital to improving the patient experience.
The Vital Role of Home Health and Hospice at Home in Improving the Patient Experience

Home health and hospice care are integral components of a patient-centered healthcare system. They emphasize the patient’s comfort, individual needs, emotional well-being, and overall quality of life. At IntellaTriage, we celebrate the experience that home health care provides a patient. Learn how we play a part of the home-based care solution.

The Top 15 Benefits of Outsourcing Triage Services in Home Health and Hospice

Outsourcing unlocks the power of dedicated expertise, allowing businesses to tap into an extension of specialized skills and a larger pool of talent and resources to focus on what truly matters to their organization. In the home health and hospice industry, outsourcing services like triage can be a game-changer. Read on to learn more.

top of a women's head surrounded by icoms indicating subject matter: 6 things to think to consider in after-hours triage strategy
Top 6 Things to Consider When Reviewing Your After-hours Triage Strategy

As the nation’s leading provider of after-hours nurse triage for ​​​​hospice and home health organizations, we have insights from hundreds of thousands of call metrics that can help you better understand your after-hours triage strategy. Check against these benchmarks to help you determine whether your after-hours program strategy measures up.

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UNC Case Study: Taking on the Staffing Challenge – and Winning

UNC Continuing Care Services, a prominent North Carolina home health and hospice organization, struggled with maintaining and recruiting nurses until they began to think about their after-hours triage strategy in an entirely new way.

Uncover a Nurse Staffing Solution in Triage

The current environment of staffing shortage plus hospice industry growth forces organizations to think outside the box for a nurse staffing solution. External resources such as outsourced triage can help growing hospice organizations retain nurses, repurpose resources, and optimize operations.

Self-Awareness and Self-Care Strategies For Your After-Hours Nursing Staff

Guest writer Erin Whalen of Compassionate Coaching offers self-awareness and self-care strategies for your after-hours nursing staff. People who are arguably doing the most important work – nurses at the bedside of the dying – don’t have a clear separation between their workday ending and their non-work life beginning. This type of workload can lead to burnout, staff retention issues, and a steep decline in team morale.

Is Your Triage Model Impacting Patient Satisfaction?

Practically speaking, the best way to improve your patients’ experience and thus your CAHPS scores is by putting the patient or caregiver in touch with a registered nurse every chance you get.

Black and white video of a nurse speaking to a patient via headset with intellatriage logo and the blog title
After-hours Nurse-First Triage – 2022 Review

At IntellaTriage, 2022 passed quickly in a whirlwind of company growth, professional successes, and nurse-first triage. Above all other indicators of success this year, IntellaTriage has delivered on our promise: to improve the lives of nurses and patients. Our team strives daily to embody our company mission and is proud to know that we do so every day. To share a recent team member’s quote: “It makes me proud to say I work for IntellaTriage and to know I have an impact on the lives of so many patients, families, and nurses.” Join us for a quick recap of all we’ve accomplished in 2022 and the ripple effects of our essential work: