We spent time with Ashley Calloway, IntellaTriage Director of Clinical Operations, exploring creative ways to fill after-hours scheduling without compromising care or nurse sanity. We know hospice and home health agencies struggle to fill those on-call shifts while keeping their nursing staff happy, engaged, and rested enough to best care for patients.
Several years into the pandemic and the ongoing staffing crisis, nurse burnout concerns still plague hospice and home health agencies. Their nursing staff continue to feel the pinch of heavy workloads and understaffing. Hospice and home health agencies must find a way to support fewer nurses with fewer resources. To help reduce burnout, agencies can outsource after-hours calls.
Regardless of how your agency operates your internal after-hours triage, appropriately managing these calls requires skills that differ from bedside nursing. Consider these best practices if your agency manages your after-hours call internally.
Understanding the different options for after-hours care models and choosing the model that best fits your agency’s goals can significantly impact overall patient satisfaction, nurse burnout, and your bottom line.
Nurse-based phone triage is an emerging approach that is designed to improve nurse efficiency, reduce staff burnout and increase patient satisfaction. With this updated model, after-hours calls are always answered …