Triage That Works.

For Your Patients, Your Nurses, and Your Growth.

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37 second average wait
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Licensed, Triage Nurses
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EMR
Integrations

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Advanced Analytics
IntellaTriage delivers with licensed nurses, proven protocols, and 24/7 availability.

The #1 Provider of Nurse-First Triage Solutions

For most healthcare organizations, triage is often the weakest link in the care chain. Patients wait. Nurses get called off visits or awoken in the middle of the night. Documentation is inconsistent. And the unpredictable nature of triage calls makes staffing difficult.

IntellaTriage fixes this with licensed nurses who answer in under 37 seconds, proven Schmitt-Thompson protocols customized to your agency, and real-time documentation delivered directly into your electronic medical record system. The result: better patient outcomes, nurses who can actually rest, and an operational infrastructure that scales as your census grows.

We’ve been doing this since 2008, and we’ve spent nearly two decades becoming the experts in hospice and home health triage and nurse advice lines.

Nurse sitting in front of two monitors at a home office, working remotely in the evening

Triage Strategies Customized To Fit Your Needs

Nurse-first triage ensures patients are immediately connected with a licensed nurse for guidance, reducing wait times and relieving field clinicians’ burden. Access to nurse-first triage has been proven to improve patient and clinician satisfaction.

At IntellaTriage, we partner with hospice and home health agencies, health plans, and even large physician groups to enhance the patient and caregiver experience, prevent nurse burnout and turnover, and improve financial performance. Our nurses deliver clinically informed, compassionate triage care via custom protocols and direct access to electronic medical records.

Improve Patient Experience
Reduce Nurse Burnout
Increase Financial Performance

A Tailored Approach to Compassionate Care

As an extension of your team, we use a tailored approach to triage while delivering compassionate clinical expertise through licensed nurses.

Every IntellaTriage engagement begins with your protocols, your EMR, and your patients. Our nurses are onboarded to your agency to eliminate any gap in care quality between your team and ours.

Our nurses are trained in telephone triage based on the foundational Schmitt-Thompson triage guidelines. We work with your organization to customize protocols and procedures that work for you. And with our leading-edge technology, we provide the best possible on-call patient experience for hospice and home health facilities and providers nationwide.

Hospice + Home Health
Health Plans
Provider Groups
Looking at their computer screen, wearing a headset, a medica provider reviews patient files.
A nurse sitting at a desk, talking on a corded phone, while holding a clipboard and papers.

Unparalleled Service for Your Patients, 24/7

Our team of licensed, trained triage nurses provides a variety of solutions to support your organization. By partnering with us, you can offer 24/7 telephone hospice triage, home health triage, and a comprehensive nurse advice line. Your patients will speak directly to a nurse within an average of 37 seconds. We also provide patient engagement services for post-discharge follow-up. When you work with IntellaTriage, your patients’ calls are answered quickly and knowledgably, ensuring seamless and effective access to care.

Nurse-First Triage
Nurse Advice Line
Care Team Coordination
Patient Engagement

Trusted Coast-to-Coast

We are proud to be the nation’s leading provider of licensed, nurse-first triage solutions. With our fully integrated, customizable approach to clinical directives, our team of triage-trained nurses sets us apart from other triage companies, establishing us as a trusted partner for hospice and home health organizations across the United States.

Tarrah Lowry testimonial

Partnering with IntellaTriage is one of the best decisions we have made.

Call wait times have become non-existent, as have family complaints. The triage team works to solve problems that do not need a visit, which has been an enormous help to our clinical team. The partnership has helped us place nurses back in the field where we need them. We love that a nurse answers every call. The partnership has resulted in cost savings, happy nurses, and improvement in the quality of care we give our clients; what more could you ask for?
Tarrah Lowry
COO for Empath Health and Interim President of Trustbridge
VP Population Health Management testimonial

We handed all our home health & hospice after-hours calls to IntellaTriage.

Since then, an IntellaTriage nurse has answered the phone on average in less than 60 seconds and resolved an average of 80% of calls after hours without local administrator involvement. Our nurses and case managers are thrilled to rest at night, which has helped with retention. Plus, it has saved us money with a reduction in emergency room visits, which are now less than 1%. The implementation process was easy and well-executed, and we are seeing beautiful outcomes.
VP Population Health Management
CommonSpirit Health at Home
Gina Thompson testimonial

Since having Intella Triage answer our calls, it has made a world of difference!

Before we used IntellaTriage, we had an answering service that called our after-hours nurses when patients called in. Our nurses would often be in the middle of a patient visit and have to deal with other patient issues at the same time. It was stressful and inefficient. Since having IntellaTriage to answer our calls, it has made a world of difference! Their nurses are well-trained in hospice and palliative care and can triage patient calls promptly and effectively, ensuring patient comfort and relieving anxiety. Our nurses are so grateful for your service.
Gina Thompson
Clinical Supervisor, Memorial Health Care
Director of Hospice, JSSA testimonial

I highly recommend this organization.

Our hospice program has used IntellaTriage since 2012. Their staff seamlessly incorporate themselves into your organization, providing outstanding on-call triage support and directions to patients and families. Their hospice-trained nurses are clinically and technically savvy in documenting their interactions and phone calls. They have relieved our staff from the burden of covering on-call and relieved the burden from supervisors of coordinating after-hours coverage. I highly recommend this organization.
Director of Hospice, JSSA

Contact Us for a Consultation

Ready to optimize your triage process? Reach out to us today for a consultation tailored to your needs. Let’s elevate your patient care together.