Our Approach

Our Approach

We act as an extension of your team by adhering to your facility’s protocols. All calls are answered in less than 60 seconds by a registered nurse with previous hospice field experience. Each call is fully documented in the EMR while maintaining the highest quality of care.

A Unique Approach to After-Hours Care

At IntellaTriage, we are the nation’s leading provider of nurse-based triage services. Our approach is built on…

While many answering services transfer patients or request that they call back later, IntellaTriage ensures that phone calls are answered quickly – our average is 41 seconds – by a registered nurse. Our nurse-first model sets us apart from others in the nurse- based triage space who rely on non-nurse patient coordinators to answer the first call.

IntellaTriage nurses provide the highest quality of care while abiding by client-specific protocols to triage patient concerns. For most patient populations, world-renowned Schmitt-Thompson protocols are utilized to ensure exceptional triage results.

We act as an extension of your service. As such, our “work of the call” is completely customized to your needs. IntellaTriage’s registered nurses will refill medications, order durable medical equipment, and perform other essential tasks which provide a smooth, seamless patient experience at all hours.

Our nurses document every encounter for your team, ensuring a continuity of care. Documentation may be directly entered into your EMR, integrated through Commonwell or CareQuality, or provided in other ways tailored to your existing systems.

Our client portal provides key insights into all of your calls at your fingertips. We perform weekly reviews of call stats and monthly audits of clinical data, ensuring we leverage your data for meaningful insights. These analytics can help to optimize your service and improve patient satisfaction.

Your Solution to After-Hours Nurse Triage

IntellaTriage is proud to provide nationwide service to hospices, physician groups and healthcare providers of all sizes. We believe that healthcare should be simple, affordable, and of the highest quality. When you experience the IntellaTriage difference, you will understand why our clients recommend us over and over again. Contact us today to learn more about creating a solution for you.

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