Our Approach

After-hours shouldn’t be an after thought. IntellaTriage provides high quality nurse triage services at any time of day… or night. All calls are answered in less than 60 seconds by a licensed nurse with previous field experience.

A Unique Approach to After-Hours Care

At IntellaTriage, we are the nation’s leading provider of nurse-based triage services.
Our approach is built on…

A medical provider stands in front of a blue background holding a cellphone in front of them.

Nurse First Model

While non-clinical answering services transfer patients or request that they call back later, IntellaTriage ensures that phone calls are answered quickly – our average is 38 seconds – by a licensed nurse. Our nurse-first model sets us apart from others in the nurse-based triage space who rely on non-nurse patient coordinators to answer the first call.

Gold Standard Triage

IntellaTriage nurses provide the highest quality care while abiding by client-specific protocols to triage patient concerns. For most patient populations, world-renowned Schmitt-Thompson protocols are utilized to ensure exceptional triage results.

A nurse sits with a patient on the couch in their home as they look at a tablet.
A nurse sits, talking on the phone, looking at a paper, with two doctors in the background talking.

Customized Clinical Directives

We act as an extension of your service. Our “work of the call” is completely customized to your needs. IntellaTriage’s licensed nurses will refill medications, order durable medical equipment, and perform other essential tasks that provide a smooth, seamless patient experience at all hours.

Thorough Encounter Documentation

Our nurses document every encounter for your team, ensuring continuity of care. Documentation can be entered directly into your EMR, integrated through Commonwell or CareQuality, or provided in other ways tailored to your existing systems.

Healthcare professional wearing a headset types on a keyboard as they talk with a patient.
Healthcare provider looks over patient paperwork with their compute monitor showing data in front of them.

Advanced Analytics

Our proprietary client portal, IntellaHub, provides key insights into all of your calls – at your fingertips. We perform weekly reviews of call stats and monthly audits of clinical data, ensuring we leverage your data for meaningful insights. These analytics can help to optimize your service and improve patient satisfaction.

Your Solution to After-Hours Nurse Triage

IntellaTriage is proud provide nationwide triage service to hospices, home health organizations, physician groups, and healthcare providers of all sizes. We believe that healthcare should be simple, affordable, and of the highest quality. When you experience the IntellaTriage difference, you will understand why our clients recommend us over and over again. Contact us today to learn more about creating a solution for you.

Contact Us for a Consultation

Ready to optimize your triage process? Reach out to us today for a consultation tailored to your needs. Let’s elevate your patient care together.