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The Vital Role of Home Health and Hospice at Home in Improving the Patient Experience


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Home health and hospice at home are vital to improving the patient experience.

The patient’s experience is a cornerstone of quality care. While hospital stays are sometimes necessary, thankfully, the importance of home health and hospice care has become better appreciated for its role in delivering a more patient-centered approach to healthcare. In celebration of National Home Health and Hospice Month, we share a few of the reasons why these services play such a vital role in improving the patient experience:

Comfort and Familiarity

Home health and hospice care bring healthcare to the comfort of a patient’s home. This setting is familiar and comforting, reducing the anxiety and stress often associated with hospital stays. Patients can receive care where they feel safe and secure, fostering a more positive and relaxed experience.

Personalized Care

Home health and hospice care are inherently patient-centric. Under physician’s orders, home health and hospice organizations tailor care plans to the individual’s unique needs and preferences. This personalized approach ensures that patients receive the specific care they require, making them active participants in their healthcare journey.

Emotional Support

Facing a chronic illness or the end of life can be emotionally challenging for patients and their families. Home health and hospice providers offer not only medical support but also emotional support. This holistic approach addresses the emotional and psychological needs of patients, promoting overall well-being.

Improved Quality of Life

Home health and hospice care prioritize improving a patient’s quality of life. By focusing on pain management, symptom control, and enhancing daily living, these services help patients maintain their independence and dignity. This approach ultimately results in a more positive patient experience.

Reduced Healthcare Costs

As an often welcome alternative to extended hospital stays, home health and hospice care can also be a cost-effective alternative. By providing care in the home setting, these services can reduce the financial burden on patients and their families, offering a more affordable and sustainable option for long-term care.

The Role of Effective Triage in Home Health and Hospice

Home health and hospice care are integral components of a patient-centered healthcare system. They emphasize the patient’s comfort, individual needs, emotional well-being, and overall quality of life. At IntellaTriage, we celebrate the experience that home health care provides a patient, and we are proud to be part of the home-based care solution. Our nurses deliver expert triage at all hours of the day or night. We pride ourselves on knowing that our team provides a valuable service that supports patients as they are cared for in the home while relieving some of the burden of the clinicians who care for them.

IntellaTriage provides outsourced nurse-based triage services for hospice, home health, and palliative care patients. We have over fifteen years of experience providing nurse-first triage calls, and our focus continues to be on providing the highest level of care for our clients and their patients, no matter the time of day. Our licensed nurses triage every call according to agency protocols, so patients speak directly to a nurse in less than sixty seconds on average.

Want to hear more? Contact us today for a complimentary after-hours consultation.

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