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After-hours Action Plans – Reduce Medication Refill Calls

In a recent webinar, Dr. Stacy Cottingham of Coastal Hospice kindly shared a deeper dive into how their plan to reduce medication refill calls after hours produced such impressive results. Learn how using the data provided on the IntellaTriage service dashboard enabled the Coastal team to reduce medication refill calls. And how driving this initiative increased nurse satisfaction, enhanced the timeliness of care, and improved financial performance.

Photo of Daniel Reese, IntellaTriage CEO discussing patient experience at the ELEVATE conference with Bob Holly
Keeping the Patient Experience in Mind

While the staffing crisis continues to grab the spotlight, we must also work to keep patient experience in the light and find a way to address both issues simultaneously. Learn how IntellaTriage nurse-based triage can improve the patient experience and reduce nurse burnout.

What Exactly IS Nurse-First Triage title image
What Exactly IS Nurse-First After-Hours Triage?

When it comes down to it, the main decider in how you choose between nurse-based triage and other after-hours models lies in the patient experience. A nurse-first after-hours triage provider connects your patients with a live caregiver at every encounter.

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Your After-Hours Care Model – A Program Strength or an After-Thought?

Understanding the different options for after-hours care models and choosing the model that best fits your agency’s goals can significantly impact overall patient satisfaction, nurse burnout, and your bottom line.

nurse burnout and patient safety
Nurse Burnout and Patient Safety

On the IntellaTriage blog, we’ve explained exactly how detrimental nurse burnout can be to your organization and your team. When staff members are pushed to the limit, they begin to …

after hours triage
After-Hours Triage: Your All-in-One Solution

When your healthcare practice is facing staff shortages, your clinical team is overworked, or you just need a little help with patient engagement after hours, a triage nurse may just …

hospice agencies
The #1 Mistake Made by Hospice Agencies

Running a hospice agency requires a high level of skill. Countless moving pieces require constant upkeep, including patient satisfaction, family involvement, proper medical care, and medical records management. Recently, another …

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Studies Say You Should Improve Your Patients’ Aftercare Experience

Your focus on quality patient care shouldn’t end after a procedure or visit; it needs to extend through to the aftercare experience. Why? Research shows that each interaction a patient …

hospice and triage basics
Hospice and Triage Basics

Between the aging population and the increasing awareness of – and demand for – services that prioritize the end-of-life patient experience, the hospice industry has quadrupled in size since 2000. …