The Vital Role of Home Health and Hospice at Home in Improving the Patient Experience
Home health and hospice care are integral components of a patient-centered healthcare system. They emphasize the patient’s comfort, individual needs, emotional well-being, and overall quality of life. At IntellaTriage, we celebrate the experience that home health care provides a patient. Learn how we play a part of the home-based care solution.
- November 02, 2023
- Hospice and Home Health
- Patient Satisfaction & Engagement
Enhancing Patient Care: The Benefits of Outsourcing Hospice and Home Health After-Hours Triage
Providing continuous patient support, especially during critical moments, is paramount as the hospice and home health industries edge ever closer to more value-based care. One innovative approach to ensuring seamless care is outsourcing after-hours triage services.
- August 29, 2023
- Patient Satisfaction & Engagement
More Than a Phone Call: After-Hours and the Emotional Experience
Providing access to a nurse on the phone during after-hours can significantly reduce anxiety for patients, caregivers, and nurses, and decrease hospitalizations and urgent care visits. Learn how outsourced triage enhances the emotional experience of those involved in after-hours care from every angle.
- July 25, 2023
- After-Hours Care
- Patient Satisfaction & Engagement
Is Your Triage Model Impacting Patient Satisfaction?
Practically speaking, the best way to improve your patients’ experience and thus your CAHPS scores is by putting the patient or caregiver in touch with a registered nurse every chance you get.
After-hours Action Plans – Reduce Medication Refill Calls
In a recent webinar, Dr. Stacy Cottingham of Coastal Hospice kindly shared a deeper dive into how their plan to reduce medication refill calls after hours produced such impressive results. Learn how using the data provided on the IntellaTriage service dashboard enabled the Coastal team to reduce medication refill calls. And how driving this initiative increased nurse satisfaction, enhanced the timeliness of care, and improved financial performance.
- December 07, 2022
- After-Hours Care
- Patient Satisfaction & Engagement
Keeping the Patient Experience in Mind
While the staffing crisis continues to grab the spotlight, we must also work to keep patient experience in the light and find a way to address both issues simultaneously. Learn how IntellaTriage nurse-based triage can improve the patient experience and reduce nurse burnout.
- November 02, 2022
- Hospice and Home Health
- Patient Satisfaction & Engagement
What Exactly IS Nurse-First After-Hours Triage?
When it comes down to it, the main decider in how you choose between nurse-based triage and other after-hours models lies in the patient experience. A nurse-first after-hours triage provider connects your patients with a live caregiver at every encounter.
- July 06, 2022
- After-Hours Care
- Patient Satisfaction & Engagement
Your After-Hours Care Model – A Program Strength or an After-Thought?
Understanding the different options for after-hours care models and choosing the model that best fits your agency’s goals can significantly impact overall patient satisfaction, nurse burnout, and your bottom line.
Nurse Burnout and Patient Safety
On the IntellaTriage blog, we’ve explained exactly how detrimental nurse burnout can be to your organization and your team. When staff members are pushed to the limit, they begin to …
- November 16, 2021
- Nurse Burnout & Retention
- Patient Satisfaction & Engagement