Patient Satisfaction & Engagement
A colleague recently detailed his family’s experience when his mother was on hospice: “Mom had been ill on and off for several years, with palliative care managing her symptoms between acute bouts of severe illness and hospitalization. During her final hospitalization, doctors told us it was time to transition her to hospice care. I knew [...]
Starting September 30, 2025, the Centers for Medicare & Medicaid Services (CMS) will roll out the HOPE (Hospice Outcomes and Patient Evaluation) assessment tool, a game-changer in patient satisfaction surveys and quality reporting for hospices. Replacing the current HIS, CMS designed this new tool to provide a more comprehensive picture of each hospice patient's journey, [...]
The patient experience is at the heart of hospice care, especially during the vulnerable moments at the end of life. Timely access to compassionate, skilled support is essential not only for managing physical symptoms but also for ensuring emotional comfort for both patients and their families. The following stories illustrate how a simple difference in [...]
In hospice care, the patient experience is everything. It’s not just about how an agency measures in numbers or scores—it’s about the team ensuring that the final moments of life are as dignified and comfortable as possible. Imagine the difference between calling your hospice agency in the middle of the night and getting an answering [...]
Home health and hospice care are integral components of a patient-centered healthcare system. They emphasize the patient's comfort, individual needs, emotional well-being, and overall quality of life. At IntellaTriage, we celebrate the experience that home health care provides a patient. Learn how we play a part of the home-based care solution.
Providing continuous patient support, especially during critical moments, is paramount as the hospice and home health industries edge ever closer to more value-based care. One innovative approach to ensuring seamless care is outsourcing after-hours triage services.
Providing access to a nurse on the phone during after-hours can significantly reduce anxiety for patients, caregivers, and nurses, and decrease hospitalizations and urgent care visits. Learn how outsourced triage enhances the emotional experience of those involved in after-hours care from every angle.
Practically speaking, the best way to improve your patients' experience and thus your CAHPS scores is by putting the patient or caregiver in touch with a registered nurse every chance you get.
In a recent webinar, Dr. Stacy Cottingham of Coastal Hospice kindly shared a deeper dive into how their plan to reduce medication refill calls after hours produced such impressive results. Learn how using the data provided on the IntellaTriage service dashboard enabled the Coastal team to reduce medication refill calls. And how driving this initiative increased nurse satisfaction, enhanced the timeliness of care, and improved financial performance.
While the staffing crisis continues to grab the spotlight, we must also work to keep patient experience in the light and find a way to address both issues simultaneously. Learn how IntellaTriage nurse-based triage can improve the patient experience and reduce nurse burnout.
When it comes down to it, the main decider in how you choose between nurse-based triage and other after-hours models lies in the patient experience. A nurse-first after-hours triage provider connects your patients with a live caregiver at every encounter.
Understanding the different options for after-hours care models and choosing the model that best fits your agency's goals can significantly impact overall patient satisfaction, nurse burnout, and your bottom line.
