After-Hours Care
In today's fast-paced healthcare environment, providing exceptional patient care doesn't stop when the office doors close. For hospice and home health providers, timely after-hours care is critical to ensuring patients receive the support they need when they need it most. When patients and their caregivers can easily access a licensed nurse during the night, weekends, [...]
In the complex world of hospice and home health care, after-hours triage is far more than a necessity—it's a critical component of quality patient care. Patients and caregivers often face urgent questions and challenging situations during nights and weekends. Having access to expert hospice and home health triage services ensures timely, compassionate responses, alleviating stress [...]
Every interaction with patients and families in home health and hospice care is crucial. However, the stakes are even higher during after-hours calls. Patients and their loved ones depend on timely, compassionate care to navigate complex health situations. After-hours is when the expertise of nurse triage becomes not just a convenience but a necessity for [...]
After-hours care coordination can be specifically tailored to meet the needs of patients (in this case, heart failure patients) receiving home health care. Learn how the power of data-driven insights and personalized strategies can enhance patient outcomes.
For hospice and home health organizations, effective management of triage calls impacts entire care teams and the patients in their care. As anyone in healthcare knows, health concerns and patient inquiries aren’t restricted to a 9 to 5 workday. When staff is unavailable, filling the care gaps involves patient calls routed to a call center or a nurse triage center.
The past 15 years have seen a remarkable transformation in after-hours triage services and the post-acute industry. IntellaTriage has been a pioneering force in after-hours nurse-first triage services, transforming the landscape of post-acute healthcare.
Outsourcing unlocks the power of dedicated expertise, allowing businesses to tap into an extension of specialized skills and a larger pool of talent and resources to focus on what truly matters to their organization. In the home health and hospice industry, outsourcing services like triage can be a game-changer. Read on to learn more.
Providing access to a nurse on the phone during after-hours can significantly reduce anxiety for patients, caregivers, and nurses, and decrease hospitalizations and urgent care visits. Learn how outsourced triage enhances the emotional experience of those involved in after-hours care from every angle.
As the nation's leading provider of after-hours nurse triage for hospice and home health organizations, we have insights from hundreds of thousands of call metrics that can help you better understand your after-hours triage strategy. Check against these benchmarks to help you determine whether your after-hours program strategy measures up.
Guest writer Erin Whalen of Compassionate Coaching offers self-awareness and self-care strategies for your after-hours nursing staff. People who are arguably doing the most important work - nurses at the bedside of the dying - don’t have a clear separation between their workday ending and their non-work life beginning. This type of workload can lead to burnout, staff retention issues, and a steep decline in team morale.
Practically speaking, the best way to improve your patients' experience and thus your CAHPS scores is by putting the patient or caregiver in touch with a registered nurse every chance you get.
At IntellaTriage, 2022 passed quickly in a whirlwind of company growth, professional successes, and nurse-first triage. Above all other indicators of success this year, IntellaTriage has delivered on our promise: to improve the lives of nurses and patients. Our team strives daily to embody our company mission and is proud to know that we do so every day. To share a recent team member's quote: "It makes me proud to say I work for IntellaTriage and to know I have an impact on the lives of so many patients, families, and nurses." Join us for a quick recap of all we've accomplished in 2022 and the ripple effects of our essential work:
