IntellaTriage Insights: Our Blog
Hospice and home health regulatory updates, market trends, and after-hours triage strategies.
In 2025, post-acute care entered a new era of accountability and transformation. Hospice and home health providers faced the rollout of new quality measures, mounting documentation demands, and continued pressure from shrinking margins and workforce shortages. Families expected faster access and more compassionate communication, while clinicians needed real relief from after-hours strain. At the same [...]
For hospice and home-health organizations, staffing after-hours shifts presents a unique challenge. Patients’ needs don’t magically pause between office hours, yet many agencies still rely on outdated scheduling models that leave nurses exhausted, escalation rates high, and patient satisfaction vulnerable. In this post, we’ll explore how thoughtful scheduling, strategic outsourcing, and nurse-first triage support can [...]
Why Nurse-First Care Will Always Matter More We are drawing a line in the sand. No. AI cannot accomplish everything. Sure, you could let AI answer your after-hours calls. But ask yourself: why would you want to if you don't have to? On the other end of that phone is not just a "call" — [...]
Home health and hospice leaders know the strain of delivering quality care 24/7 with shrinking staff, rising patient volumes, and growing oversight. One strategy many haven’t fully leveraged yet is after-hours triage. A nurse-first triage model is about more than answering calls. Outsourcing your nurse triage function is a strategy that saves money, strengthens staff [...]
As post-acute care evolves under the weight of rising patient volumes, persistent staffing shortages, and the increasing complexity of care at home, one thing has become undeniably clear: nurse-first triage is an invaluable piece of the care-at-home puzzle. At IntellaTriage, we've spent the last 16 years proving that. From our earliest days in 2008, our [...]
In hospice and home health, nurses are the lifeline of care. But with higher acuity in the care-at-home patient population, mounting documentation demands, and a growing aging population, field nurses are stretched thin. The stakes are high for today's care delivery, but for the future of the profession itself. Persistent Post-Acute Trends Worth Paying Attention [...]
In 2008, IntellaTriage was founded from a deeply personal experience. Our founder, Suzi Meschbach, saw firsthand how fragmented after-hours nurse triage care could impact not only patients in hospice and home health, but also their families and clinicians. As caregiver for an elderly grandparent while still juggling her career and family, Suzi Meschbach did not [...]
In hospice care, nurse burnout is often treated like the weather: inevitable, unpredictable, and something we all just have to live with. But what if it isn’t? What if burnout isn’t just a symptom of emotional fatigue, but also a byproduct of structural design? A result of the way hospice teams are staffed, supported, and [...]
Survey Says… Partnering With IntellaTriage Makes for Happy Nurses In today’s competitive healthcare landscape, becoming the employer of choice is a strategic advantage. And if you’re in hospice or home health, your clinicians aren’t just looking for better pay. They’re looking for better balance. According to a recent survey of IntellaTriage clients, 96% say our [...]
Recent data breaches are once again highlighting the urgency of securing protected health information (PHI). In March 2025, Yale New Haven Health System disclosed that an unauthorized third party accessed the personal data of nearly 5.6 million patients. Around the same time, Kentucky’s Cumberland County Hospital suffered a breach affecting more than 36,000 individuals, including [...]
Partners In Care - A Success Story. Partners In Care is a 5-star nonprofit provider of hospice, palliative, and home health services in Oregon. When they decided to reevaluate their after-hours care model, the goal was clear: prioritize patient care while supporting the nurses who make it all possible. Their home health and hospice nurses [...]
We have been made aware of a fraudulent job scam in which individuals are impersonating IntellaTriage and offering fake job opportunities. These scammers are emailing candidates directly and/or reaching out through platforms such as LinkedIn, posing as recruiters or hiring managers. Victims report being sent fraudulent checks with instructions to purchase equipment or gift cards. [...]
