IntellaTriage Insights: Our Blog

Hospice and home health regulatory updates, market trends, and after-hours triage strategies.

Learn how CommonSpirit Health at Home optimized their after-hours with after-hours action plans that included outsourcing triage to IntellaTriage. 
After-hours Action Plans: Optimize the Workforce

75% of the week occurs after you shut your agency doors, impacting multiple facets of your operations – especially your workforce. Learn how CommonSpirit Health at Home optimized their after-hours with after-hours action plans that included outsourcing triage to IntellaTriage. 

Photo of Daniel Reese, IntellaTriage CEO discussing patient experience at the ELEVATE conference with Bob Holly
Keeping the Patient Experience in Mind

While the staffing crisis continues to grab the spotlight, we must also work to keep patient experience in the light and find a way to address both issues simultaneously. Learn how IntellaTriage nurse-based triage can improve the patient experience and reduce nurse burnout.

Why Nurse-Based Triage is So Successful

For most hospice and home health agencies, outsourcing a nurse-based triage service is more cost-effective and efficient than handling after-hours calls in-house. At IntellaTriage, we realize that hospice and home health providers won’t trust your nurse-based triage care to just anyone. So here is a sneak peek into what our triage nurses do, who they are, and why they are so successful in this space. 

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Six Scheduling Satisfiers: Creative after-hours scheduling for happy, engaged, and rested nurses

We spent time with Ashley Calloway, IntellaTriage Director of Clinical Operations, exploring creative ways to fill after-hours scheduling without compromising care or nurse sanity. We know hospice and home health agencies struggle to fill those on-call shifts while keeping their nursing staff happy, engaged, and rested enough to best care for patients.

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Is Nurse Burnout Concern Still a Factor? The Short Answer Is Yes

Several years into the pandemic and the ongoing staffing crisis, nurse burnout concerns still plague hospice and home health agencies. Their nursing staff continue to feel the pinch of heavy workloads and understaffing. Hospice and home health agencies must find a way to support fewer nurses with fewer resources. To help reduce burnout, agencies can outsource after-hours calls.

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What Exactly IS Nurse-First After-Hours Triage?

When it comes down to it, the main decider in how you choose between nurse-based triage and other after-hours models lies in the patient experience. A nurse-first after-hours triage provider connects your patients with a live caregiver at every encounter.

Medication Refills, Data Analytics, And Action Plans: Coastal Hospice Case Story 

Over five months, utilizing the improved protocols, education, ongoing tracking, and monthly meetings with IntellaTriage, Coastal Hospice realized over 40% reduction of after-hours medication call volume.

Internal After-Hours Triage: Best Practices

Regardless of how your agency operates your internal after-hours triage, appropriately managing these calls requires skills that differ from bedside nursing. Consider these best practices if your agency manages your after-hours call internally. 

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Your After-Hours Care Model – A Program Strength or an After-Thought?

Understanding the different options for after-hours care models and choosing the model that best fits your agency’s goals can significantly impact overall patient satisfaction, nurse burnout, and your bottom line.

Panel Discussion: How To Staff After-Hours

“We started looking at a triage outsourcing company and then talked to our staff nurses: “What would you think if we did this?” There was a resounding: Oh wow, you mean I can sleep at night?!”