Patient Outcomes

Practically speaking, the best way to improve your patients’ experience and thus your CAHPS scores is by putting the patient or caregiver in touch with a registered nurse every chance you get.

Over five months, utilizing the improved protocols, education, ongoing tracking, and monthly meetings with IntellaTriage, Coastal Hospice realized over 40% reduction of after-hours medication call volume.

Earlier this month, we discussed the impact of short-staffing shifts for healthcare workers. Splitting more patients between fewer nurses results in exhaustion, job dissatisfaction, and frustration: all the ingredients for …