Is Your Triage Model Impacting Patient Satisfaction?

Practically speaking, the best way to improve your patients’ experience and thus your CAHPS scores is by putting the patient or caregiver in touch with a registered nurse every chance you get.

Medication Refills, Data Analytics, And Action Plans: Coastal Hospice Case Story 

Over five months, utilizing the improved protocols, education, ongoing tracking, and monthly meetings with IntellaTriage, Coastal Hospice realized over 40% reduction of after-hours medication call volume.

nurse staffing ratios and patient outcomes
How Nurse Staffing Impacts Patient Outcomes

Earlier this month, we discussed the impact of short-staffing shifts for healthcare workers. Splitting more patients between fewer nurses results in exhaustion, job dissatisfaction, and frustration: all the ingredients for …