What is After-Hours Nurse Triage?
Our approach is purposefully unique. We believe patients and caregivers should have the opportunity to speak to a licensed nurse as soon as possible. Nurse triage comes in many shapes and sizes. However, at its core, this specialized service utilizes highly trained licensed nurses to help lighten and manage a healthcare organization’s call load. Acting as the first line of defense, these nurses provide tremendous support to your staff nurses – particularly on-call nurses – and, in turn, ease the financial and operational burden of burnout, turnover, and compassion fatigue.
How to Measure ROI for a Remote, Nurse-Based Triage Service vs. a Simple Answering Service
A remote nurse-based triage service empowers providers to deliver top-quality medical care when they are needed most by removing barriers to care like time, distance, and caregiver availability. To measure the efficiency of whatever care model your organization chooses to implement, return on investment (ROI) is one of – if not the most – important metric to consider.
- The 5 Key Differences Between Nurse Triage and a Medical Call Center
- Finding an Affordable On-call Nurse
CASE STUDY: Hospice Brazos Valley
The Role of Triage Nurse in Hospice, Home Care and Physician Group Settings
Triage nurses are key members of the care team in their ability to provide many aspects of care in various environments, including hospice, home care, physician groups, accountable care organizations (ACOs) and insurers. We break down the role of a triage nurse in each of these different environments and the critical role they play in the patient and caregiver experience.
- After-Hours Home Health Patient Triage: The Role of Nurse Triage
- Phone Triage Using Schmitt-Thompson Protocols
After-Hours Triage: Your All-In-One Solution
Whether your healthcare practice is facing staff shortages, your clinical team is overworked, or you just need a little help with patient engagement after hours, a triage nurse may just be the answer for you. After-hours triage is an all-in-one solution for independent practices, home health agencies, and hospice organizations.
WATCH THE WEBINAR: Transform Your Approach to After-Hours Phone Triage
Contact us for a consultation
Our licensed nurses triage every call according to the appropriate protocols for your practice. We have over fifteen years of experience providing nurse-first triage calls and our focus continues to be on providing the highest level of care for clients, no matter the time of day.