What is After-Hours Care?

Health problems aren’t restricted to a 9 to 5 workday. In fact, 75% of the time patients and caregivers need to feel supported on their care journey is after-hours. It can be difficult to provide a consistent level of care when there is less staff available during the night shift. By outsourcing your after-hours care to a professional nurse triage service, you can be there for your patients 24 hours a day, 7 days a week.

What is After-Hours Nurse Triage?

Our approach is purposefully unique. We believe patients and caregivers should speak to a licensed, registered nurse. Nurse triage comes in many shapes and sizes. However, at its core, this specialized service utilizes highly trained registered nurses to help lighten and manage a healthcare organization’s call load. Acting as the first line of defense, these nurses provide tremendous support to staff nurses – particularly on-call nurses – and, in turn, ease the financial and operational burden of burnout, turnover and compassion fatigue.

How to Measure ROI for a Remote, Nurse-Based Triage Service vs. a Simple Answering Service

A remote nurse-based triage service empowers providers to deliver top-quality medical care when they are needed most by removing barriers to care like time, distance and caregiver availability. To measure the efficiency of whatever care model your organization chooses to implement, return on investment (ROI) is one of – if not the most – important metric to consider.

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CASE STUDY: Hospice Brazos Valley 

nurse burnout and patient safety

The Role of Triage Nurse in Hospice, Home Care and Physician Group Settings

Triage nurses are key members of the care team in their ability to provide many aspects of care in various environments, including hospice, home care, physician groups, accountable care organizations (ACOs) and insurers. We break down the role of a triage nurse in each of these different environments and the critical role they play in the patient and caregiver experience.

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SPECIAL REPORT: Answering The Call: How Hospice and Home Care Agencies Are Battling Nurse Burnout and High Turnover

After-Hours Triage: Your All In One Solution

When your healthcare practice is facing staff shortages, your clinical team is overworked, or you just need a little help with patient engagement after hours, a triage nurse may just be the answer for you. After-hours triage is an all-in-one-solution for independent practices, home health agencies and hospice organizations.

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WATCH THE WEBINAR: Transform Your Approach to After-Hours Phone Triage

Contact us for a consultation

Our registered nurses triage every call according to the appropriate protocols for your practice. We have more than a decade of experience providing nurse triage calls and our focus continues to be on providing the highest level of care for clients, no matter the time of day.