IntellaTriage Insights: Our Blog

Average Daily Census: 233 (at time of publication) Locations: Maryland, District of Columbia + Northern Virginia "We’ve eliminated staff turnover by being proactive to implement strategies like an outsourced, nurse-based triage service." - Joy Sexton, RN, BSN, Hospice Director Challenge When the Jewish Social Service Agency (JSSA) was a smaller organization, its nurses and case [...]

When your healthcare practice is facing staff shortages, your clinical team is overworked, or you just need a little help with patient engagement after hours, a triage nurse may just be the answer for you. After-hours triage can be your all-in-one-solution, whether you are an independent practice, a home health agency, or a hospice organization. [...]

Illness and injury do not always recognize a physician’s typical schedule. As a healthcare provider, you cannot staff your office around the clock to be available for those issues that arise in the middle of the night. The solution for your patients and for your team is to enlist a qualified triage provider who will [...]

Post-acute care is often provided at home by healthcare professionals experienced in caring for patients in a more comfortable environment than an institutional facility. Nurse triage protocols are put in place specifically for home health patients to ensure they continue to receive the care they need. Post-Acute Care When a patient is discharged from a [...]

Running a hospice agency requires a high level of skill. Countless moving pieces require constant upkeep, including patient satisfaction, family involvement, proper medical care, and medical records management. Recently, another issue has begun to plague hospice agencies across the country. Hospice Nursing Staff Turnover Increases Those who supervise hospice agencies appreciate the difficulties inherent to [...]

Burnout in healthcare is a real concern of today’s providers; the areas of hospice and post-acute care are no exception. It’s costly, on a human and a financial level and it can negatively impact patient experience and outcomes. Enlisting the help of an after-hours triage service can give providers a way to reduce these issues [...]

Your practice is focused on providing the highest quality care to your patients. You see them in your office during the day, perhaps following up with phone calls, and possibly even providing telehealth options to keep patients safe and healthy. When your practice closes for the day, your patients still need to be able to [...]

Healthcare is a stressful business. Those who work in healthcare face challenges every day as they provide care and help to others while sometimes ignoring their own needs. Understanding how to reduce nurse burnout in your practice can help keep everyone safe and healthy, both physically and mentally. Burnout Defined Nurse burnout can have three [...]

Quality triage services involve more than simply answering the phone and passing along messages. Trained triage nurses are equipped to ask questions that can lead to recommendations for care or instructions to seek immediate treatment, depending on the caller’s situation. Phone triage using Schmitt-Thompson protocols ensures that patients’ concerns are addressed appropriately and efficiently.

Quality triage services involve more than simply answering the phone and passing along messages. Trained triage nurses are equipped to ask questions that can lead to recommendations for care or instructions to seek immediate treatment, depending on the caller’s situation. Phone triage using Schmitt-Thompson protocols ensures that patients’ concerns are addressed appropriately and efficiently. What [...]

While burnout in the healthcare field is not a new concept, the historic staff shortages brought on COVID-19- related burnout has launched it into the spotlight. There are a number of specific reasons for the high burnout rate, even during “normal” times. There are also a number of ways to reduce nurse burnout in post-acute [...]

Finding a quality nurse who is available on call can be complicated and even expensive. When you’re looking for help in your practice, you may need a different and more responsive solution. Contracting with a 24-hour nurse triage line can make finding an affordable on-call nurse easier and simpler for you and your healthcare team. [...]