IntellaTriage Insights: Our Blog
Hospice and home health regulatory updates, market trends, and after-hours triage strategies.
Post-acute care is often provided at home by healthcare professionals experienced in caring for patients in a more comfortable environment than an institutional facility. Nurse triage protocols are put in place specifically for home health patients to ensure they continue to receive the care they need. Post-Acute Care When a patient is discharged from a [...]
Running a hospice agency requires a high level of skill. Countless moving pieces require constant upkeep, including patient satisfaction, family involvement, proper medical care, and medical records management. Recently, another issue has begun to plague hospice agencies across the country. Hospice Nursing Staff Turnover Increases Those who supervise hospice agencies appreciate the difficulties inherent to [...]
Burnout in healthcare is a real concern of today’s providers; the areas of hospice and post-acute care are no exception. It’s costly, on a human and a financial level and it can negatively impact patient experience and outcomes. Enlisting the help of an after-hours triage service can give providers a way to reduce these issues [...]
Your practice is focused on providing the highest quality care to your patients. You see them in your office during the day, perhaps following up with phone calls, and possibly even providing telehealth options to keep patients safe and healthy. When your practice closes for the day, your patients still need to be able to [...]
Healthcare is a stressful business. Those who work in healthcare face challenges every day as they provide care and help to others while sometimes ignoring their own needs. Understanding how to reduce nurse burnout in your practice can help keep everyone safe and healthy, both physically and mentally. Burnout Defined Nurse burnout can have three [...]
Quality triage services involve more than simply answering the phone and passing along messages. Trained triage nurses are equipped to ask questions that can lead to recommendations for care or instructions to seek immediate treatment, depending on the caller’s situation. Phone triage using Schmitt-Thompson protocols ensures that patients’ concerns are addressed appropriately and efficiently.
Quality triage services involve more than simply answering the phone and passing along messages. Trained triage nurses are equipped to ask questions that can lead to recommendations for care or instructions to seek immediate treatment, depending on the caller’s situation. Phone triage using Schmitt-Thompson protocols ensures that patients’ concerns are addressed appropriately and efficiently. What [...]
While burnout in the healthcare field is not a new concept, the historic staff shortages brought on COVID-19- related burnout has launched it into the spotlight. There are a number of specific reasons for the high burnout rate, even during “normal” times. There are also a number of ways to reduce nurse burnout in post-acute [...]
Finding a quality nurse who is available on call can be complicated and even expensive. When you’re looking for help in your practice, you may need a different and more responsive solution. Contracting with a 24-hour nurse triage line can make finding an affordable on-call nurse easier and simpler for you and your healthcare team. [...]
Your focus on quality patient care shouldn’t end after a procedure or visit; it needs to extend through to the aftercare experience. Why? Research shows that each interaction a patient has with your team post-treatment can make a measurable difference in their outcomes. As a healthcare provider, it is important to understand how to improve [...]
In today's continuously, connected world, information about any healthcare related subject is just a few clicks away. So it's no surprise how tempting it is for people to turn to the web to search for advice on health-related topics, especially when symptoms first appear or getting to a primary care physician for follow-up visits is [...]
The chaos of coronavirus underscores the challenge that public health workers face in prioritizing their own wellness in the face of limited resources, brutal hours, and endless demands on their time. These issues are not unique to times of crisis, but it underscores a chronic and deteriorating pattern in healthcare. With coronavirus and nurse burnout [...]
