IntellaHub:

Nurse-First Triage Technology

The Connected Clinical Operations Platform Behind Nurse-First Triage

IntellaHub is IntellaTriage’s proprietary clinical communication and triage platform, purpose-built for hospice, home health, and health plan care workflows. Designed to support real-time clinical decision-making, seamless EMR integration, and faster access to care, IntellaHub helps providers improve patient experience, reduce nurse burden, and strengthen operational performance across all hours of care.

Timer icon implying rapid speed to nurse access with IntellaTriage
Average Speed-to-Nurse: 37 Seconds
Icon of an IntellaTriage nurse wearing a headset for phone triage
Supports 24/7 Nurse-first Workflows
Icon of two laptop computers showing an integration between IntellaHub and an EMR
HITRUST i1 Certified Integration
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Award-winning Interoperability Platform

Built for Nurses. Designed for Real Care.

IntellaHub is a purpose-built triage platform designed specifically for triage workflows. Real-time dashboards and reporting tools transform after-hours and care coordination data into actionable operational insight. Providers gain visibility into patient call trends, triage resolution rates, escalation patterns, response times, staffing needs, and operational performance.

The IntellaHub platform enables our nurses to access patient and provider information the moment a call comes through and follow customized, clinically sound triage pathways. Via IntellaHub, triage nurses communicate clearly with field teams in real time and document directly in your EMR, avoiding duplicate work.

The result: faster access to care, more consistent decisions, and a better experience for patients, caregivers, and clinicians alike.

Triage Performance Analytics

Track resolution rates, escalation percentages, speed-to-nurse metrics, and patient call trends to better understand after-hours demand and optimize staffing strategies.

IntellaHub Dashboard Sample data
IntellaHub Sample Image of Triage Insights to be Gained via IntellaTriage Nurse-First Solutions

Real-Time Visibility Into Clinical Operations

IntellaHub transforms after-hours and care coordination data into actionable operational insight. Through real-time dashboards and reporting tools, providers gain visibility into patient call trends, triage resolution rates, escalation patterns, response times, staffing needs, and operational performance.

More Than a Basic EMR Integration

Human-first does not mean low-tech. IntellaHub combines compassionate clinical expertise with sophisticated interoperability and operational intelligence designed specifically for the complexities of post-acute care. IntellaHub integrations are designed to support true clinical interoperability, not just basic patient lookup or message transfer capabilities.

While many after-hours solutions rely on limited integrations or fragmented workflows, IntellaHub was purpose-built for nurse-first care delivery.  By providing real-time access to deeper patient data within the triage workflow, IntellaHub enables nurses to complete more comprehensive clinical triage, reduce unnecessary escalations, and improve continuity of care across after-hours and daytime teams.

Graphic with logos of epic, homecare homebase, MatrixCare. showing IntellaHub Platform is integrated with the EMRs and it HITRUST certified.

Real-Time Patient Data Access

IntellaHub automatically surfaces the demographics, care teams, medications, diagnoses, allergies, and recent documentation needed for appropriate triage during inbound calls for our triage team. Nurses spend less time searching for information and more time delivering timely, informed care decisions.

Intelligent Clinical Routing

Background AI-assist supports our triage nurses with clinically aligned triage pathways and customized workflows based on provider protocols, so they can focus more fully on the call at hand. Faster, more consistent triage workflows ensure patients reach the right level of care at the right time.

Advanced Analytics and Benchmarking

Gain visibility into speed-to-nurse performance, resolution rates, escalation trends, call volumes, and operational patterns through real-time dashboards and reporting tools. Turn after-hours activity into actionable operational insight.

Secure Interoperability

IntellaHub seamlessly integrates with leading EMR platforms to reduce duplicate documentation, improve continuity of care across care teams, and streamline communication throughout the patient journey. IntellaHub integrations support deeper clinical workflows, not just basic data exchange.

HITRUST-Certified Security

IntellaHub protects sensitive patient information with enterprise-grade cybersecurity standards and HITRUST i1 certification. Our platform is designed to support secure, compliant communication and documentation workflows across all hours of care.

AI-Supported Workflows That Keep Care Human

IntellaHub leverages innovative AI-supported tools behind the scenes, including quality-assurance workflows, operational insights, and support for the Schmitt-Thompson triage pathway, to help nurses deliver more efficient, consistent care. Patients never experience technology replacing compassion. They simply experience faster, smoother access to experienced nurses backed by smarter clinical infrastructure.

Technology That Supports Nurses, Not Replaces Them

IntellaHub combines intelligent workflows, automation, interoperability, and AI-supported operational tools with experienced licensed nurses trained specifically in home health and hospice triage.

Rather than replacing clinical judgment, the platform removes friction behind the scenes:

  • reducing manual work
  • organizing patient information
  • streamlining documentation
  • improving communication
  • surfacing operational insights

This allows nurses to stay focused on what matters most: delivering compassionate, clinically sound care.

Nurse wearing a headset with a medicine bottle in hand, while virtually talking with a patient.

Why Interoperability Matters in Triage Care

Fragmented systems and disconnected workflows create delays, increase nurse burden, and contribute to communication breakdowns across care teams. In home health and hospice, where care often transitions between daytime and after-hours staff, interoperability is critical to maintaining continuity, improving patient experience, and reducing operational inefficiencies.

IntellaHub was designed to close these gaps by connecting nurses with the information they need in real time while improving visibility across the entire care continuum.

Recognized for Innovation in Triage Care

IntellaHub is IntellaTriage’s proprietary nurse-first clinical communications and triage platform built specifically for home health and hospice organizations and health plans. The platform supports real-time clinical workflows, EMR integrations, operational analytics, documentation efficiency, and care coordination to help providers improve patient experience, reduce nurse burden, and strengthen after-hours operations.

IntellaHub supports integrations with leading healthcare EMR platforms, including Epic, Homecare Homebase (HCHB), and MatrixCare, and continues to expand interoperability capabilities. Integrations enable nurses to access real-time patient information, streamline documentation workflows, and improve continuity of care between after-hours and daytime care teams.

Don’t see your EMR listed? Our integration ecosystem continues to grow alongside our provider partners. If your EMR is not currently listed, connect with our team to discuss expanding interoperability opportunities.

Unlike limited integrations that offer only patient lookup capabilities or message transfer functionality, IntellaHub supports deeper clinical interoperability. Nurses can access critical patient data directly within the triage workflow, including medications, diagnosis, allergies, care teams, plans of care, and recent notes. This allows for more comprehensive clinical triage, faster decision-making, reduced duplicate documentation, and improved continuity of care.

IntellaHub was designed around the realities of telephone triage workflows. The platform reduces administrative friction by streamlining access to patient information, supporting documentation efficiency, improving communication between teams, and organizing workflows in one centralized environment. This allows nurses to spend less time navigating systems and more time focused on patient care.

Yes. IntellaHub uses innovative AI-supported tools behind the scenes to support quality assurance, workflow optimization, operational insights, and clinical consistency. These tools help enhance efficiency and reduce friction for nurses while keeping licensed clinicians at the center of every patient interaction. Patients experience compassionate human care, not automated bots or impersonal technology barriers.

Schmitt-Thompson Clinical Content is evidence-based clinical protocols widely used to support safe and consistent telephone triage decision-making. IntellaHub incorporates support for Schmitt-Thompson guidance within nurse workflows to help improve consistency, documentation, and clinical decision support during triage encounters.

IntellaHub was built to support the unique operational and clinical demands of after-hours home health and hospice care. The platform helps connect nurses with real-time patient information, streamlines triage workflows, improves communication between teams, and provides operational visibility into after-hours activity. This helps organizations improve responsiveness, continuity, and patient experience across all hours of care.

Yes. Through EMR-integrated workflows, IntellaHub helps reduce manual duplicate entry and streamline documentation processes between triage and provider systems. This improves the timeliness of documentation, reduces the administrative burden on nurses, and helps create more connected care workflows.

IntellaHub includes real-time dashboards and reporting tools that provide visibility into operational and clinical performance metrics, including speed-to-nurse, triage resolution rates, escalation patterns, call volumes and trends, and workflow performance. These insights help organizations identify opportunities to improve efficiency, staffing strategies, and patient experience.

Yes. IntellaHub was purpose-built for the workflows, patient populations, and operational realities of home-based care, including home health and hospice. Unlike generalized healthcare communication tools or traditional call center software, the platform is designed specifically to support clinical triage over the phone, care coordination, and nurse-first workflows.

By helping nurses access information faster, coordinate care more efficiently, and resolve issues more effectively, IntellaHub supports quicker response times and smoother patient interactions. Patients and caregivers experience faster access to experienced clinicians, more informed guidance, and better continuity across care teams.

Yes. IntellaHub is HITRUST i1-certified and designed with enterprise-grade security protections to support the secure, compliant handling of patient information. The platform supports healthcare organizations in maintaining high standards for data privacy, cybersecurity, and operational integrity.

Yes. IntellaHub is designed to support organizations ranging from independent providers to large multi-site and enterprise-level health systems. The platform supports scalable workflows, centralized visibility, branch-level operational insight, and interoperability across multiple locations and care teams.

No. IntellaHub was intentionally designed to support nurses … not replace them. The platform uses technology to reduce friction behind the scenes, streamline workflows, and improve access to information while keeping experienced licensed nurses at the center of patient care and clinical decision-making.

Improving the Lives of Nurses and Patients.

Our mission is to make nurses’ work more manageable and assist them in providing the best in patient care. IntellaHub leads the way toward that brighter, more connected future.

Contact Us for a Consultation

Ready to optimize your triage process? Reach out to us today for a consultation tailored to your needs. Let’s elevate your patient care together.