IntellaTriage Insights: Our Blog
Hospice and home health regulatory updates, market trends, and after-hours triage strategies.
Six Scheduling Satisfiers: Creative after-hours scheduling for happy, engaged, and rested nurses
We spent time with Ashley Calloway, IntellaTriage Director of Clinical Operations, exploring creative ways to fill after-hours scheduling without compromising care or nurse sanity. We know hospice and home health agencies struggle to fill those on-call shifts while keeping their nursing staff happy, engaged, and rested enough to best care for patients.
- August 17, 2022
- After-Hours Care
- Hospice and Home Health
Is Nurse Burnout Concern Still a Factor? The Short Answer Is Yes
Several years into the pandemic and the ongoing staffing crisis, nurse burnout concerns still plague hospice and home health agencies. Their nursing staff continue to feel the pinch of heavy workloads and understaffing. Hospice and home health agencies must find a way to support fewer nurses with fewer resources. To help reduce burnout, agencies can outsource after-hours calls.
- August 03, 2022
- Hospice and Home Health
- Nurse Burnout & Retention
What Exactly IS Nurse-First After-Hours Triage?
When it comes down to it, the main decider in how you choose between nurse-based triage and other after-hours models lies in the patient experience. A nurse-first after-hours triage provider connects your patients with a live caregiver at every encounter.
- July 06, 2022
- After-Hours Care
- Patient Satisfaction & Engagement
Medication Refills, Data Analytics, And Action Plans: Coastal Hospice Case Story
Over five months, utilizing the improved protocols, education, ongoing tracking, and monthly meetings with IntellaTriage, Coastal Hospice realized over 40% reduction of after-hours medication call volume.
- June 22, 2022
- Case Studies
- Patient Outcomes
Internal After-Hours Triage: Best Practices
Regardless of how your agency operates your internal after-hours triage, appropriately managing these calls requires skills that differ from bedside nursing. Consider these best practices if your agency manages your after-hours call internally.
- June 08, 2022
- After-Hours Care
- Hospice and Home Health
Your After-Hours Care Model – A Program Strength or an After-Thought?
Understanding the different options for after-hours care models and choosing the model that best fits your agency’s goals can significantly impact overall patient satisfaction, nurse burnout, and your bottom line.
Panel Discussion: How To Staff After-Hours
“We started looking at a triage outsourcing company and then talked to our staff nurses: “What would you think if we did this?” There was a resounding: Oh wow, you mean I can sleep at night?!”
- May 05, 2022
- After-Hours Care
Case Study: Hospice Brazos Valley
Average Daily Census: 151 (at time of publication) Location: Bryan, Texas “Currently, our satisfaction scores for evenings and weekends are around 85%. When you look at the national data and …
- March 11, 2022
- Case Studies
How Nurse Staffing Impacts Patient Outcomes
Earlier this month, we discussed the impact of short-staffing shifts for healthcare workers. Splitting more patients between fewer nurses results in exhaustion, job dissatisfaction, and frustration: all the ingredients for …
- December 17, 2021
- Nurse Burnout & Retention
- Patient Outcomes