IntellaTriage Insights: Our Blog

Over five months, utilizing the improved protocols, education, ongoing tracking, and monthly meetings with IntellaTriage, Coastal Hospice realized over 40% reduction of after-hours medication call volume.

Regardless of how your agency operates your internal after-hours triage, appropriately managing these calls requires skills that differ from bedside nursing. Consider these best practices if your agency manages your after-hours call internally. 

Understanding the different options for after-hours care models and choosing the model that best fits your agency’s goals can significantly impact overall patient satisfaction, nurse burnout, and your bottom line.

“We started looking at a triage outsourcing company and then talked to our staff nurses: “What would you think if we did this?” There was a resounding: Oh wow, you mean I can sleep at night?!”

Average Daily Census: 151 (at time of publication) Location: Bryan, Texas “Currently, our satisfaction scores for evenings and weekends are around 85%. When you look at the national data and …

Earlier this month, we discussed the impact of short-staffing shifts for healthcare workers. Splitting more patients between fewer nurses results in exhaustion, job dissatisfaction, and frustration: all the ingredients for …

Research shows that wages and benefits account for 56% of U.S. hospital costs – this far exceeds the other categories of expenditure, which include professional fees (11.9%), prescription drugs (6.7%), utilities …

On the IntellaTriage blog, we’ve explained exactly how detrimental nurse burnout can be to your organization and your team. When staff members are pushed to the limit, they begin to …

We’ve previously discussed the impact that burnout can have on men and women in the health care field. Today, we want to talk about a principal factor behind that stress and exhaustion: …