IntellaTriage Insights: Our Blog
Hospice and home health regulatory updates, market trends, and after-hours triage strategies.
In hospice and home health, nurses are the lifeline of care. But with higher acuity in the care-at-home patient population, mounting documentation demands, and a growing aging population, field nurses are stretched thin. The stakes are high for today's care delivery, but for the future of the profession itself. Persistent Post-Acute Trends Worth Paying Attention [...]
In 2008, IntellaTriage was founded from a deeply personal experience. Our founder, Suzi Meschbach, saw firsthand how fragmented after-hours nurse triage care could impact not only patients in hospice and home health, but also their families and clinicians. As caregiver for an elderly grandparent while still juggling her career and family, Suzi Meschbach did not [...]
The Truth About Nurse Burnout In hospice care, nurse burnout is often treated like the weather: inevitable, unpredictable, and something we all just have to live with. But what if it isn’t? What if burnout isn’t just a symptom of emotional fatigue, but also a byproduct of structural design? A result of the way hospice [...]
Survey Says… Partnering With IntellaTriage Makes for Happy Nurses In today’s competitive healthcare landscape, becoming the employer of choice is a strategic advantage. And if you’re in hospice or home health, your clinicians aren’t just looking for better pay. They’re looking for better balance. According to a recent survey of IntellaTriage clients, 96% say our [...]
Recent data breaches are once again highlighting the urgency of securing protected health information (PHI). In March 2025, Yale New Haven Health System disclosed that an unauthorized third party accessed the personal data of nearly 5.6 million patients. Around the same time, Kentucky’s Cumberland County Hospital suffered a breach affecting more than 36,000 individuals, including [...]
Partners In Care - A Success Story. Partners In Care is a 5-star nonprofit provider of hospice, palliative, and home health services in Oregon. When they decided to reevaluate their after-hours care model, the goal was clear: prioritize patient care while supporting the nurses who make it all possible. Their home health and hospice nurses [...]
We have been made aware of a fraudulent job scam in which individuals are impersonating IntellaTriage and offering fake job opportunities. These scammers are emailing candidates directly and/or reaching out through platforms such as LinkedIn, posing as recruiters or hiring managers. Victims report being sent fraudulent checks with instructions to purchase equipment or gift cards. [...]
People who work in hospice care understand that, at its core, it is the lived experience of patients and their families during some of life's most vulnerable moments. As regulatory expectations rise and patient-centered care becomes the standard, hospice providers should proactively influence the quality measures that shape outcomes, perceptions, and reimbursement. Key hospice quality [...]
Our recent post, Thinking Outside the QAPI Checkbox, explored how utilizing QAPI as a proactive, clinician- and patient-driven process leads to more meaningful improvement. Today, we are taking that idea further, illustrating the real-world impact of what happens when we drive seamless communication, take action on data, and implement structured after-hours nurse triage programs. A [...]
Patient experience is a leading indicator of clinical outcomes. Full stop. Hospice and home health providers, especially quality leaders at those organizations, often find themselves caught in the traditional check-a-box QAPI cycle: identify a quality issue, create a corrective plan, and check a box. However, reframing QAPI as an opportunity for proactive improvement (not just [...]
A colleague recently detailed his family’s experience when his mother was on hospice: “Mom had been ill on and off for several years, with palliative care managing her symptoms between acute bouts of severe illness and hospitalization. During her final hospitalization, doctors told us it was time to transition her to hospice care. I knew [...]
For hospice and home health nurses, after-hours calls are disruptive and exhausting, both physically and emotionally. Every late-night ring is a reminder that, even off the clock, they are still the safety net for their patients. In the past, outsourcing after-hours calls often meant patients and families spoke with someone who wasn’t a nurse or [...]
