IntellaTriage Insights: Our Blog
Hospice and home health regulatory updates, market trends, and after-hours triage strategies.
Understanding the different options for after-hours care models and choosing the model that best fits your agency's goals can significantly impact overall patient satisfaction, nurse burnout, and your bottom line.
"We started looking at a triage outsourcing company and then talked to our staff nurses: "What would you think if we did this?" There was a resounding: Oh wow, you mean I can sleep at night?!"
Agency: Hospice Brazos Valley (hospicebv.org) Average Daily Census: 151 (at time of publication)Location: Bryan, Texas “Currently, our satisfaction scores for evenings and weekends are around 85%. When you look at the national data and the scores of our competitors in our market, we exceed both.”– Martha Mozier, Vice President/Chief Operating Officer The Challenge: Nurse Burnout [...]
Earlier this month, we discussed the impact of short-staffing shifts for healthcare workers. Splitting more patients between fewer nurses results in exhaustion, job dissatisfaction, and frustration: all the ingredients for premature career burnout. However, this isn’t the only consequence of having fewer nurses on the floor. These short-staffed shifts also jeopardize the health and safety [...]
Research shows that wages and benefits account for 56% of U.S. hospital costs – this far exceeds the other categories of expenditure, which include professional fees (11.9%), prescription drugs (6.7%), utilities (1.8%), liability insurance (1.2%), and other line items (22.4%). Since staffing is such a major expense, many healthcare organizations have begun to hire fewer nurses [...]
On the IntellaTriage blog, we’ve explained exactly how detrimental nurse burnout can be to your organization and your team. When staff members are pushed to the limit, they begin to feel stressed, anxious, and fatigued. This often results in issues with nurse retention and recruitment, with the average cost of turnover per employee reaching up to $58,400. Today, we’d [...]
We’ve previously discussed the impact that burnout can have on men and women in the health care field. Today, we want to talk about a principal factor behind that stress and exhaustion: compassion fatigue. What is this phenomenon, and how can employers protect their staff from nursing burnout? Emotional Exhaustion in the Nursing Profession The health care [...]
Burnout can happen in any profession. The healthcare industry has experienced some especially difficult challenges, particularly in the past two years, that have affected individuals in adverse ways. There are many causes of stress in nursing, as well as somewhat startling healthcare burnout statistics. What Causes Stress and Burnout? Burnout is a specific type of [...]
Nurse-based phone triage is an emerging approach that is designed to improve nurse efficiency, reduce staff burnout and increase patient satisfaction. With this updated model, after-hours calls are always answered by a hospice-trained registered nurse, giving caregivers access to the support they need, when they need it. Here we’ll cover some commonly asked questions around [...]
Nurses are under a tremendous amount of stress. They face challenges every day, as they take care of patients, juggle schedules, and work to ensure that everyone stays safe and healthy. Effective nurse retention strategies can help in preventing nurse burnout and reducing the staff turnover rate. Turnover is Costly The average financial cost of turnover for [...]
Every home health and hospice organization is different, but one issue remains: compassion fatigue and nurse burnout. An emerging approach to leveraging after-hours triage support poses to change that by becoming an extension of your staff, increasing nurse efficiency and giving you access to key metrics. Hear from Three Oaks Hospice Senior Director of Clinical [...]
A nurse triage service offers many benefits to your healthcare organization. Trained registered nurses are ready to answer your patients’ questions and guide them toward appropriate solutions for their medical concerns. A professional nurse triage service also includes EMR services, as it updates medical records to ensure everything is current and accurate. Importance of EMR [...]
