After-Hours Care
Illness and injury do not always recognize a physician’s typical schedule. As a healthcare provider, you cannot staff your office around the clock to be available for those issues that arise in the middle of the night. The solution for your patients and for your team is to enlist a qualified triage provider who will [...]
Post-acute care is often provided at home by healthcare professionals experienced in caring for patients in a more comfortable environment than an institutional facility. Nurse triage protocols are put in place specifically for home health patients to ensure they continue to receive the care they need. Post-Acute Care When a patient is discharged from a [...]
Your practice is focused on providing the highest quality care to your patients. You see them in your office during the day, perhaps following up with phone calls, and possibly even providing telehealth options to keep patients safe and healthy. When your practice closes for the day, your patients still need to be able to [...]
Quality triage services involve more than simply answering the phone and passing along messages. Trained triage nurses are equipped to ask questions that can lead to recommendations for care or instructions to seek immediate treatment, depending on the caller’s situation. Phone triage using Schmitt-Thompson protocols ensures that patients’ concerns are addressed appropriately and efficiently.
Quality triage services involve more than simply answering the phone and passing along messages. Trained triage nurses are equipped to ask questions that can lead to recommendations for care or instructions to seek immediate treatment, depending on the caller’s situation. Phone triage using Schmitt-Thompson protocols ensures that patients’ concerns are addressed appropriately and efficiently. What [...]
Finding a quality nurse who is available on call can be complicated and even expensive. When you’re looking for help in your practice, you may need a different and more responsive solution. Contracting with a 24-hour nurse triage line can make finding an affordable on-call nurse easier and simpler for you and your healthcare team. [...]
In today's continuously, connected world, information about any healthcare related subject is just a few clicks away. So it's no surprise how tempting it is for people to turn to the web to search for advice on health-related topics, especially when symptoms first appear or getting to a primary care physician for follow-up visits is [...]
What to Consider When Selecting a Nurse Triage Company Between the ever-growing nursing shortage and the heightened demand for convenient healthcare options, the need for an emerging specialty service - nurse-based triage - is more important than ever. Implementing a nurse-first triage service line can help healthcare organizations rise to the challenge and, more importantly, [...]
How A Virtual Nurse Triage Service Can Transform Nursing A Virtual Nurse Triage Service represent an ideal way to continue validating the practice of nursing while handling the day-to-day realities of providing care to patients. In order for nursing care to advance, the means of developing rapport and relationships for nursing care interactions need to [...]
A remote nurse triage service can help providers deliver important medical care when they are needed most and help remove barriers of time, distance, and caregiver availability. When investing in a nurse triage service, healthcare organizations should consider an ROI to better understand how virtual care will impact the quality of care delivered. However, we [...]
As healthcare providers of all types continue to focus on value-based care and Triple Aim initiatives, organizations hope that outsourcing to a Medical Call Center can help support their objectives. Many healthcare organizations create internal call centers, hire specific staff, or put additional pressure on existing staff to be the call center 24/7/365, only to [...]
Medical Call Centers Potentially avoidable hospitalizations are common, costly, and can have meaningful economic impacts. Medical Call Centers, driven by Nurse Only Triage, have been shown to reduce emergency department, ER visits, 911 calls and hospitalization of patients, yet adoption of Nurse driven Medical Call Centers have been limited. This is due to to most [...]
