IntellaTriage Insights: Our Blog
Hospice and home health regulatory updates, market trends, and after-hours triage strategies.
Recent data breaches are once again highlighting the urgency of securing protected health information (PHI). In March 2025, Yale New Haven Health System disclosed that an unauthorized third party accessed the personal data of nearly 5.6 million patients. Around the same time, Kentucky’s Cumberland County Hospital suffered a breach affecting more than 36,000 individuals, including [...]
Partners In Care - A Success Story. Partners In Care is a 5-star nonprofit provider of hospice, palliative, and home health services in Oregon. When they decided to reevaluate their after-hours care model, the goal was clear: prioritize patient care while supporting the nurses who make it all possible. Their home health and hospice nurses [...]
We have been made aware of a fraudulent job scam in which individuals are impersonating IntellaTriage and offering fake job opportunities. These scammers are emailing candidates directly and/or reaching out through platforms such as LinkedIn, posing as recruiters or hiring managers. Victims report being sent fraudulent checks with instructions to purchase equipment or gift cards. [...]
People who work in hospice care understand that, at its core, it is the lived experience of patients and their families during some of life's most vulnerable moments. As regulatory expectations rise and patient-centered care becomes the standard, hospice providers should proactively influence the quality measures that shape outcomes, perceptions, and reimbursement. Key hospice quality [...]
Our recent post, Thinking Outside the QAPI Checkbox, explored how utilizing QAPI as a proactive, clinician- and patient-driven process leads to more meaningful improvement. Today, we are taking that idea further, illustrating the real-world impact of what happens when we drive seamless communication, take action on data, and implement structured after-hours nurse triage programs. A [...]
Patient experience is a leading indicator of clinical outcomes. Full stop. Hospice and home health providers, especially quality leaders at those organizations, often find themselves caught in the traditional check-a-box QAPI cycle: identify a quality issue, create a corrective plan, and check a box. However, reframing QAPI as an opportunity for proactive improvement (not just [...]
A colleague recently detailed his family’s experience when his mother was on hospice: “Mom had been ill on and off for several years, with palliative care managing her symptoms between acute bouts of severe illness and hospitalization. During her final hospitalization, doctors told us it was time to transition her to hospice care. I knew [...]
For hospice and home health nurses, after-hours calls aren’t just disruptive—they’re exhausting, both physically and emotionally. Every late-night ring is a reminder that, even off the clock, they are still the safety net for their patients. In the past, outsourcing after-hours calls often meant patients and families spoke with someone who wasn’t a nurse or [...]
Patient engagement is a comprehensive approach to connecting with hospice and home health patients and their families beyond routine visits. A home health or hospice episode begins with a Start of Care (SOC) or admission and ends with discharge or end-of-life care. These episodes vary, beginning with the standard 60-day period for home health. In [...]
In today's fast-paced healthcare environment, providing exceptional patient care doesn't stop when the office doors close. For hospice and home health providers, timely after-hours care is critical to ensuring patients receive the support they need when they need it most. When patients and their caregivers can easily access a licensed nurse during the night, weekends, [...]
In the complex world of hospice and home health care, after-hours triage is far more than a necessity—it's a critical component of quality patient care. Patients and caregivers often face urgent questions and challenging situations during nights and weekends. Having access to expert hospice and home health triage services ensures timely, compassionate responses, alleviating stress [...]
Every interaction with patients and families in home health and hospice care is crucial. However, the stakes are even higher during after-hours calls. Patients and their loved ones depend on timely, compassionate care to navigate complex health situations. After-hours is when the expertise of nurse triage becomes not just a convenience but a necessity for [...]
