As post-acute care evolves under the weight of rising patient volumes, persistent staffing shortages, and the increasing complexity of care at home, one thing has become undeniably clear: nurse-first triage is an invaluable piece of the care-at-home puzzle.
At IntellaTriage, we’ve spent the last 16 years proving that. From our earliest days in 2008, our mission has been transformative yet straightforward: support patients when they need it most while protecting the well-being of nurses. What started as a focused after-hours solution has grown into a national triage model powered by nurses, enabled by technology, and driven by outcomes.
Nurse-First Continues to Be the Future of Care
Long before AI tools began reshaping the landscape, IntellaTriage understood a fundamental truth: quality care starts with a knowledgeable, compassionate human connection. Especially in post-acute care, where patients are vulnerable, families are anxious, and clinicians are stretched thin, there is no substitute for speaking with a skilled nurse who knows what to do. The nurse-first triage model improves care continuity and outcomes by ensuring patients always reach someone who understands their needs right away.
It’s a simple answer to a patient (and consumer) driven question: If you are a patient or worried family member, would you rather speak to a nurse with access to the patient’s record or leave a message and wait for a call back? Or worse: talk to a computer that only kind of, sort of understands what you are saying? Speaking to a nurse wins the patient experience every time. And with us, a nurse answers every time.
Technology That Amplifies, Not Replaces
Yes, we utilize state-of-the-art technology to support our nurses in their roles and provide call analytics that enable our partners to enhance care delivery. We invest heavily in that technology and in our integrations to increase interoperability and reduce unnecessary friction and redundancies. But we are not a tech company – we are a care company built around the idea that technology should enhance the nurse-patient interaction, not replace it.
Our proprietary platform, IntellaHub, integrates directly into leading EMRs like Homecare Homebase and EPIC. It’s secure, HITRUST-certified, and engineered to ensure real-time documentation flows seamlessly back to care teams. But its most powerful feature? The nurses who use it.
Every nurse on our team is:
- A licensed, U.S.-based nurse with a background in hospice or home health
- Specially trained in phone triage
- Supported by 24/7 clinical leadership, evidence-based protocols, and advanced QA processes
The Proof Is in the Outcomes
The metrics speak for themselves:
- 37-second average answer time
- 80% of triage-addressable calls resolved after hours
- 88% of nurses report improved work-life balance
- 96% of clients say outsourcing triage helps retain nursing staff
And the broader business metrics back it up:
- 10x revenue growth since 2019 under leadership of CEO Daniel Reese
- Hospice/home health census scaled from 2,000 to over 350,000 patients
- 95% gross client retention
- 108% net client retention (a clear indicator of expansion within current accounts)
- 130% projected client partnership growth by 2026
These results show more than adoption, they prove impact. Our model doesn’t just function; it fuels scalable, sustainable care operations. That’s the power of nurse-first triage.
These stories illustrate how we:
These numbers and stories are indicative of a solution that works. They reflect the power of nurse-first care to reduce clinician strain, improve patient experience, and support clinical staff.
Growth Fueled by Impact
Our success is no accident. It’s a reflection of what happens when nurse-first care is treated as the foundation of operational strategy rather than an afterthought.
Over the last three years alone, IntellaTriage has:
- Invested in scalable, nurse-first technology
- More than doubles our clinical triage team
- Ranked on the Inc. 5000 Fastest-Growing Companies list three years in a row.
The results speak volumes about how nurse-first triage transforms operations and outcomes.
IntellaTriage: Built for This Moment, Proven Over Time
We’ve been doing this for 16 years. We’ve seen the impact on patients, families, nurses, and organizations. And we’re just getting started.
If you’re navigating the staffing crisis, striving to improve patient experience, or preparing for the coming wave of demand, let us show you how nurse-first triage can change your future.
The future of triage care isn’t AI-first, it’s nurse-first. And at IntellaTriage, we’ve already proven it works.
Contact Us for a Consultation
Ready to optimize your triage process? Reach out to us today for a consultation tailored to your needs. Let’s elevate your patient care together.
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