Nurse-First Triage
Post-acute triage call volumes continue to rise across hospice and home health, driven by higher census, caregiver anxiety, increased acuity at home, and symptom flare-ups. Field nurses are stretched thin, documentation requirements increase regularly, and families expect and deserve immediate clinical guidance, not voicemail. The confluence of these factors mean agencies are paying closer attention [...]
In 2025, post-acute care entered a new era of accountability and transformation. Hospice and home health providers faced the rollout of new quality measures, mounting documentation demands, and continued pressure from shrinking margins and workforce shortages. Families expected faster access and more compassionate communication, while clinicians needed real relief from after-hours strain. At the same [...]
Why Nurse-First Care Will Always Matter More We are drawing a line in the sand. No. AI cannot accomplish everything. Sure, you could let AI answer your after-hours calls. But ask yourself: why would you want to if you don't have to? On the other end of that phone is not just a "call" — [...]
As post-acute care evolves under the weight of rising patient volumes, persistent staffing shortages, and the increasing complexity of care at home, one thing has become undeniably clear: nurse-first triage is an invaluable piece of the care-at-home puzzle. At IntellaTriage, we've spent the last 16 years proving that. From our earliest days in 2008, our [...]
