Case Studies

UNC Continuing Care Services, a prominent North Carolina home health and hospice organization, struggled with maintaining and recruiting nurses until they began to think about their after-hours triage strategy in an entirely new way.

75% of the week occurs after you shut your agency doors, impacting multiple facets of your operations - especially your workforce. Learn how CommonSpirit Health at Home optimized their after-hours with after-hours action plans that included outsourcing triage to IntellaTriage. 

Over five months, utilizing the improved protocols, education, ongoing tracking, and monthly meetings with IntellaTriage, Coastal Hospice realized over 40% reduction of after-hours medication call volume.

Average Daily Census: 151 (at time of publication) Location: Bryan, Texas "Currently, our satisfaction scores for evenings and weekends are around 85%. When you look at the national data and the scores of our competitors in our market, we exceed both." - Martha Mozier, Vice President/Chief Operating Officer Challenge Hospice Brazos Valley initially started addressing [...]

Average Daily Census: 233 (at time of publication) Locations: Maryland, District of Columbia + Northern Virginia "We’ve eliminated staff turnover by being proactive to implement strategies like an outsourced, nurse-based triage service." - Joy Sexton, RN, BSN, Hospice Director Challenge When the Jewish Social Service Agency (JSSA) was a smaller organization, its nurses and case [...]