triage
In hospice care, the patient experience is everything. It’s not just about how an agency measures in numbers or scores—it’s about the team ensuring that the final moments of life are as dignified and comfortable as possible. Imagine the difference between calling your hospice agency in the middle of the night and getting an answering [...]
As a hospice and home health provider, your primary focus is on delivering exceptional care to your patients. However, as your agency grows and resource utilization hits a tipping point, maintaining quality care can become challenging. This is where outsourcing and standardization can play a crucial role in sustaining and enhancing your services. The Tipping [...]
For hospice and home health organizations, effective management of triage calls impacts entire care teams and the patients in their care. As anyone in healthcare knows, health concerns and patient inquiries aren’t restricted to a 9 to 5 workday. When staff is unavailable, filling the care gaps involves patient calls routed to a call center or a nurse triage center.
The past 15 years have seen a remarkable transformation in after-hours triage services and the post-acute industry. IntellaTriage has been a pioneering force in after-hours nurse-first triage services, transforming the landscape of post-acute healthcare.
Outsourcing unlocks the power of dedicated expertise, allowing businesses to tap into an extension of specialized skills and a larger pool of talent and resources to focus on what truly matters to their organization. In the home health and hospice industry, outsourcing services like triage can be a game-changer. Read on to learn more.
Providing continuous patient support, especially during critical moments, is paramount as the hospice and home health industries edge ever closer to more value-based care. One innovative approach to ensuring seamless care is outsourcing after-hours triage services.
As the nation's leading provider of after-hours nurse triage for hospice and home health organizations, we have insights from hundreds of thousands of call metrics that can help you better understand your after-hours triage strategy. Check against these benchmarks to help you determine whether your after-hours program strategy measures up.
The current environment of staffing shortage plus hospice industry growth forces organizations to think outside the box for a nurse staffing solution. External resources such as outsourced triage can help growing hospice organizations retain nurses, repurpose resources, and optimize operations.
Guest writer Erin Whalen of Compassionate Coaching offers self-awareness and self-care strategies for your after-hours nursing staff. People who are arguably doing the most important work - nurses at the bedside of the dying - don’t have a clear separation between their workday ending and their non-work life beginning. This type of workload can lead to burnout, staff retention issues, and a steep decline in team morale.
Practically speaking, the best way to improve your patients' experience and thus your CAHPS scores is by putting the patient or caregiver in touch with a registered nurse every chance you get.
At IntellaTriage, 2022 passed quickly in a whirlwind of company growth, professional successes, and nurse-first triage. Above all other indicators of success this year, IntellaTriage has delivered on our promise: to improve the lives of nurses and patients. Our team strives daily to embody our company mission and is proud to know that we do so every day. To share a recent team member's quote: "It makes me proud to say I work for IntellaTriage and to know I have an impact on the lives of so many patients, families, and nurses." Join us for a quick recap of all we've accomplished in 2022 and the ripple effects of our essential work:
In a recent webinar, Dr. Stacy Cottingham of Coastal Hospice kindly shared a deeper dive into how their plan to reduce medication refill calls after hours produced such impressive results. Learn how using the data provided on the IntellaTriage service dashboard enabled the Coastal team to reduce medication refill calls. And how driving this initiative increased nurse satisfaction, enhanced the timeliness of care, and improved financial performance.
