IntellaTriage Insights: Our Blog
Hospice and home health regulatory updates, market trends, and after-hours triage strategies.
The home health space, along with the entire healthcare ecosystem, is in the midst of the greatest staffing shortage the industry has seen in decades, if not ever. With issues like nurse burnout, turnover and compassion fatigue reaching historical highs, providers need a way to overcome these challenges and recruit and retain top-level staff. In [...]
Nurse triage comes in many shapes and sizes, but at its core, this specialized service utilizes highly trained registered nurses to help lighten and manage a healthcare organization’s call load. Acting as the first line of defense, these nurses provide tremendous support to staff nurses - particularly on-call nurses - and, in turn, ease the [...]
When patients get discharged after a hospital visit, it can be difficult for them to follow or remember discharge instructions. This can lead to higher readmission rates, longer recovery times and decreased patient satisfaction. To solve this problem, patient engagement and post discharge follow up, when employed correctly, can reduce readmissions and close gaps in [...]
Nurse Triage Telephone triage has been around for over 50 years, but it has never been more critical to providing quality care and outcomes as it is today. Today, just about every healthcare organization in the country is dedicated to providing the best care possible when the patient needs it. Having a dedicated RN caring [...]
Telehealth and Telemedicine Solutions Are Redefining The Traditional Medical Call Center If your are searching for ways to deliver more progressive 24/7 virtual care and cut costs while still offering high-quality, on-demand access to licensed nurse triage it’s time to rethink the traditional telehealth and telemedicine solutions as well as the old medical call center [...]
When Is A Medical Call Center Necessary? To attain both business and patient care goals, today's physician groups, hospitals, hospices, ACOs and home care organizations need to deliver compassionate care that offers value, quality when the patients demand it. This new patient demand we are witnessing in healthcare is putting a newly developed strain on [...]
Medical Call Centers and Medical Answering Services Are Not The Answer According to the Centers for Medicare and Medicaid Services the average person in the United States spends about $10,000 per year on medical care. And with the increasing population moving into the Medicaid enrollment age the growing need for healthcare workers continues to escalate [...]
Selecting A Telemedicine Provider Patient Satisfaction. The Number One Factor. Patient satisfaction is an extremely important measure of any healthcare organization’s success, and is top-of-mind for all healthcare executives and clinical managers. Integrated healthcare system leaders responsible for financial performance should also be concerned about patient satisfaction. Systems which include everything from inpatient, outpatient, employed [...]
What Is A Medical Call Center? What Is A Medical Call Center? It is a company that manages incoming and outgoing telephone calls for patients and helps to manage appointments and messages and provides patients with information about illnesses, healthcare resources, services provided, or self-management of disease using licensed nurses is a medical call center or medical answering service. The medical call center is a virtual [...]
Call and contact centers are distinct models for business communication and share very similar characteristics, yet are vastly different from triage or other nurse-based services. In this blog, we explain exactly what nurse-triage and call centers are, how they serve populations, the key differences between them and how to determine which is right for your organization.
What Is Nurse Based After Hours Triage IntellaTriage answers the questions: What Is Nurse based After Hours Triage for hospice and what is nurse based after hours triage for Home care? We perform after hours triage for our hospice, after hours triage for home care and after hours triage for physician and other healthcare clients weeknights, [...]
After Hours Triage and Core Services If you are struggling to decipher the Conditions of Participation as it relates to outsourcing any part of your after hours triage for hospice or after hours triage for home care and core services operations and whether or not it conflicts with Core Services, we have some answers for [...]
