Patient Satisfaction & Engagement
When your healthcare practice is facing staff shortages, your clinical team is overworked, or you just need a little help with patient engagement after hours, a triage nurse may just be the answer for you. After-hours triage can be your all-in-one-solution, whether you are an independent practice, a home health agency, or a hospice organization. [...]
Running a hospice agency requires a high level of skill. Countless moving pieces require constant upkeep, including patient satisfaction, family involvement, proper medical care, and medical records management. Recently, another issue has begun to plague hospice agencies across the country. Hospice Nursing Staff Turnover Increases Those who supervise hospice agencies appreciate the difficulties inherent to [...]
Your focus on quality patient care shouldn’t end after a procedure or visit; it needs to extend through to the aftercare experience. Why? Research shows that each interaction a patient has with your team post-treatment can make a measurable difference in their outcomes. As a healthcare provider, it is important to understand how to improve [...]
Between the aging population and the increasing awareness of - and demand for - services that prioritize the end-of-life patient experience, the hospice industry has quadrupled in size since 2000. Traditionally, hospice care has served the terminally ill by improving their quality of life and ensuring maximum comfortability. Triage care has existed equally as long [...]
We are living an in era where people and patients expect solutions now and providers are expected to be looking at ways of improving patient experiences with nurse triage. One major change in healthcare the past 5 years is the expectation for immediate answers and responses from healthcare providers. Whether it's via the telephone, computer [...]
Nurse Triage and patient engagement strategies affect every patient interaction across the care continuum. Patients that are transferring from one care environment to another, in home care or other care setting that requires constant monitoring, nurse triage can help to enable continuous care 24/7/365 days year. For these patients, an effective on call triage solution [...]
When patients get discharged after a hospital visit, it can be difficult for them to follow or remember discharge instructions. This can lead to higher readmission rates, longer recovery times and decreased patient satisfaction. To solve this problem, patient engagement and post discharge follow up, when employed correctly, can reduce readmissions and close gaps in [...]
Telehealth and Telemedicine Solutions Are Redefining The Traditional Medical Call Center If your are searching for ways to deliver more progressive 24/7 virtual care and cut costs while still offering high-quality, on-demand access to licensed nurse triage it’s time to rethink the traditional telehealth and telemedicine solutions as well as the old medical call center [...]
