medical answering service
In a recent webinar, Dr. Stacy Cottingham of Coastal Hospice kindly shared a deeper dive into how their plan to reduce medication refill calls after hours produced such impressive results. Learn how using the data provided on the IntellaTriage service dashboard enabled the Coastal team to reduce medication refill calls. And how driving this initiative increased nurse satisfaction, enhanced the timeliness of care, and improved financial performance.
When it comes down to it, the main decider in how you choose between nurse-based triage and other after-hours models lies in the patient experience. A nurse-first after-hours triage provider connects your patients with a live caregiver at every encounter.
Understanding the different options for after-hours care models and choosing the model that best fits your agency's goals can significantly impact overall patient satisfaction, nurse burnout, and your bottom line.
When Is A Medical Call Center Necessary? To attain both business and patient care goals, today's physician groups, hospitals, hospices, ACOs and home care organizations need to deliver compassionate care that offers value, quality when the patients demand it. This new patient demand we are witnessing in healthcare is putting a newly developed strain on [...]
What Is A Medical Call Center? What Is A Medical Call Center? It is a company that manages incoming and outgoing telephone calls for patients and helps to manage appointments and messages and provides patients with information about illnesses, healthcare resources, services provided, or self-management of disease using licensed nurses is a medical call center or medical answering service. The medical call center is a virtual [...]
