Hospice and Home Health
Regardless of how your agency operates your internal after-hours triage, appropriately managing these calls requires skills that differ from bedside nursing. Consider these best practices if your agency manages your after-hours call internally.
Understanding the different options for after-hours care models and choosing the model that best fits your agency's goals can significantly impact overall patient satisfaction, nurse burnout, and your bottom line.
Nurse-based phone triage is an emerging approach that is designed to improve nurse efficiency, reduce staff burnout and increase patient satisfaction. With this updated model, after-hours calls are always answered by a hospice-trained registered nurse, giving caregivers access to the support they need, when they need it. Here we’ll cover some commonly asked questions around [...]
A nurse triage service offers many benefits to your healthcare organization. Trained registered nurses are ready to answer your patients’ questions and guide them toward appropriate solutions for their medical concerns. A professional nurse triage service also includes EMR services, as it updates medical records to ensure everything is current and accurate. Importance of EMR [...]
