After-Hours Care
When Is A Medical Call Center Necessary? To attain both business and patient care goals, today's physician groups, hospitals, hospices, ACOs and home care organizations need to deliver compassionate care that offers value, quality when the patients demand it. This new patient demand we are witnessing in healthcare is putting a newly developed strain on [...]
Medical Call Centers and Medical Answering Services Are Not The Answer According to the Centers for Medicare and Medicaid Services the average person in the United States spends about $10,000 per year on medical care. And with the increasing population moving into the Medicaid enrollment age the growing need for healthcare workers continues to escalate [...]
Selecting A Telemedicine Provider Patient Satisfaction. The Number One Factor. Patient satisfaction is an extremely important measure of any healthcare organization’s success, and is top-of-mind for all healthcare executives and clinical managers. Integrated healthcare system leaders responsible for financial performance should also be concerned about patient satisfaction. Systems which include everything from inpatient, outpatient, employed [...]
What Is A Medical Call Center? What Is A Medical Call Center? It is a company that manages incoming and outgoing telephone calls for patients and helps to manage appointments and messages and provides patients with information about illnesses, healthcare resources, services provided, or self-management of disease using licensed nurses is a medical call center or medical answering service. The medical call center is a virtual [...]
Call and contact centers are distinct models for business communication and share very similar characteristics, yet are vastly different from triage or other nurse-based services. In this blog, we explain exactly what nurse-triage and call centers are, how they serve populations, the key differences between them and how to determine which is right for your organization.
What Is Nurse Based After Hours Triage IntellaTriage answers the questions: What Is Nurse based After Hours Triage for hospice and what is nurse based after hours triage for Home care? We perform after hours triage for our hospice, after hours triage for home care and after hours triage for physician and other healthcare clients weeknights, [...]
Though telemedicine has existed for decades, the COVID-19 pandemic quickly launched it into the spotlight in 2020. When people were forced to stay home and in-person care became inaccessible, healthcare organizations had to promptly pivot to provide virtual care services. While a return to pre-pandemic normalcy slowly but surely enters our horizons, the digital transformation [...]
