Reduce Nurse Burnout in Post-Acute Care
March 23, 2021
Burnout in the healthcare field is a real concern, especially now. There are a number of reasons for the high burnout rate, even during “normal” times. There are also a number of ways to reduce nurse burnout in post-acute care, including enlisting the help of a professional service to take on many administrative and triage duties.
Almost a third of nurses working in post-acute care, as well as other healthcare facilities such as hospitals and nursing homes, experience burnout. Among those nurses who reported leaving their job in 2017, 31.5% said that burnout was the reason. Those who worked more than 40 hours a week had a higher likelihood of identifying burnout as the reason for leaving their job. Nurses who reported burnout as a reason for leaving also reported that they worked in a stressful environment with inadequate staffing and resources.
Symptoms of Burnout
When a nurse begins to experience the symptoms of burnout, it can affect the quality of patient post-acute care as well as the nurse’s own health. Common warning signs of nurse burnout can include:
Constant Fatigue. When a good night’s sleep does not alleviate that tired feeling that comes from a hard day’s work, it can be a sign of physical exhaustion, which is an early sign of burnout.
Feeling Overworked or Under-Appreciated. Nurses often feel as though their hard work goes unnoticed and that can lead to a sense of being burned out with the job. Nurses who work excessive hours or who are not given the support or resources they need may begin to feel this way.
Lack of Enthusiasm about Work. When a nurse is no longer passionate about the job, but instead is just going through the motions, that is also a symptom of burnout. Dreading going to work or only being able to think about leaving work can be detrimental to patient care. The stress and lack of enthusiasm can also impact many other areas of the nurse’s life.
Compassion Fatigue. The emotional stress of the job can lead to a loss of compassion and a sense of detachment from patients. The nurse may become cynical about the job or even feel like they are failing in their work. This burnout symptom can also seriously affect patient health as well as the nurse’s mental and physical health.
Doing More with Less
A large part of the reason for their burnout, nurses say, is that they are expected to do more with fewer resources available to them. With one report stating that the demand for nurses will increase by 15% by 2026, and the fact that there is a direct link between nurse engagement and patients having better experiences, being able to reduce nurse burnout in post-acute care is critical for healthcare providers. The report cited factors such as staffing and resources, leadership responsiveness, and teamwork and collaboration as being important in being able to more fully engage nurses to restore their joy and purpose.
Help for Healthcare Organizations
One beneficial way to reduce nurse burnout in post-acute care is to enlist the services of a professional nurse triage team, to help take the burden off the organization’s full-time nursing staff. When a nurse is not overwhelmed by phone calls while trying to care for patients and performing all the other duties they face within their work day, they are less stressed. Adding this level of support can also be a way to acknowledge and address other symptoms of burnout, such as feeling overworked and under-appreciated.
Particularly as the demand for nurses grows, the duties of a nurse in a healthcare organization such as a physician’s office or hospice organization will expand to include training other nurses. When the responsibilities of answering the phone, training others on answering phones, and staffing an advice line are removed from the duties of an already over-burdened nurse, the possibility of burnout decreases significantly.
Extended hours are also reduced for the organization’s nursing staff with a nurse triage service. The burnout symptoms of fatigue and reduced enthusiasm can be reduced with reasonable work hours and a manageable workload. These are all possible with a nurse triage service.
Reduce Your Team’s Post-Acute Care Burnout
At IntellaTriage, we can reduce nurse burnout and staff turnover, improve patient satisfaction, and save you money. You can save on the cost of staffing your own nurses for an internal call center, as well as the time and effort needed to recruit, hire, manage, and operate that service. We also capture all referrals quickly, increasing your topline revenue and your patient’s healthcare outcomes.
To learn more about IntellaTriage’s revolutionary approach to nurse triage service, contact us today.