telehealth

Quality triage services involve more than simply answering the phone and passing along messages. Trained triage nurses are equipped to ask questions that can lead to recommendations for care or instructions to seek immediate treatment, depending on the caller’s situation. Phone triage using Schmitt-Thompson protocols ensures that patients’ concerns are addressed appropriately and efficiently.

When patients get discharged after a hospital visit, it can be difficult for them to follow or remember discharge instructions. This can lead to higher readmission rates, longer recovery times and decreased patient satisfaction. To solve this problem, patient engagement and post discharge follow up, when employed correctly, can reduce readmissions and close gaps in [...]

Selecting A Telemedicine Provider Patient Satisfaction.  The Number One Factor. Patient satisfaction is an extremely important measure of any healthcare organization’s success, and is top-of-mind for all healthcare executives and clinical managers. Integrated healthcare system leaders responsible for financial performance should also be concerned about patient satisfaction. Systems which include everything from inpatient, outpatient, employed [...]

Call and contact centers are distinct models for business communication and share very similar characteristics, yet are vastly different from triage or other nurse-based services. In this blog, we explain exactly what nurse-triage and call centers are, how they serve populations, the key differences between them and how to determine which is right for your organization. 

Though telemedicine has existed for decades, the COVID-19 pandemic quickly launched it into the spotlight in 2020. When people were forced to stay home and in-person care became inaccessible, healthcare organizations had to promptly pivot to provide virtual care services. While a return to pre-pandemic normalcy slowly but surely enters our horizons, the digital transformation [...]