Our recent post, Thinking Outside the QAPI Checkbox, explored how utilizing QAPI as a proactive, clinician- and patient-driven process leads to more meaningful improvement. Today, we are taking that idea further, illustrating the real-world impact of what happens when we drive seamless communication, take action on data, and implement structured after-hours nurse triage programs.
A prime example of this idea-to-action premise is one of our partner organizations, Partners in Care, a home health and hospice agency in Oregon. Partners in Care prizes patient experience above all else, and understands that clinician well-being lies at the heart of that mission. (Similar to the adage: Happy Nurses, Happy Patients)
Partners In Care is a prime example of what can happen when agencies integrate high-quality after-hours care into a broader quality improvement culture:
- Clear communication and thoughtful, applicable triage protocols helped prevent avoidable overnight disruptions.
- Routine, non-clinical call volume decreased. A thorough review of after-hours call data (volume, type of call, frequency) led to better patient education and daytime preparation.
- Clinician burnout dropped because nurses could rest during off hours, reducing emotional fatigue and improving job satisfaction.
- Access to licensed, hospice-trained nurses through after-hours triage support:
- Gave patients and families peace of mind during the most critical moments
- Gave field nurses peace of mind and the ability to “turn off” when they were off shift
- Gave patients and families peace of mind during the most critical moments
Results:
- Partners In Care scored 84% on the “Getting Timely Help” measure – well above the Oregon average of 74% and the national average of 77%.
- Partners In Care earned three consecutive 5-star CAHPS & HHCAPS ratings reflect good care and consistently excellent experience.
- IntellaTriage demonstrated the impact of high-quality after-hours clinical care on satisfaction metrics.
When quality improvement extends beyond compliance and becomes a commitment to patient-centered care at all hours of the day or night, the results are clear:
Better support. Stronger outcomes. True collaboration.
Keep an eye for the full Partners In Care Success Story – coming soon.
Contact Us for a Consultation
Ready to optimize your triage process? Reach out to us today for a consultation tailored to your needs. Let’s elevate your patient care together.
More From The Blog
Recent data breaches are once again highlighting the urgency of securing protected health information (PHI). In March 2025, Yale New Haven Health System disclosed that an unauthorized third party accessed the personal data of nearly 5.6 million patients. Around the same time, Kentucky’s Cumberland County Hospital suffered a breach affecting more than 36,000 individuals, including [...]
Partners In Care - A Success Story. Partners In Care is a 5-star nonprofit provider of hospice, palliative, and home health services in Oregon. When they decided to reevaluate their after-hours care model, the goal was clear: prioritize patient care while supporting the nurses who make it all possible. Their home health and hospice nurses [...]
We have been made aware of a fraudulent job scam in which individuals are impersonating IntellaTriage and offering fake job opportunities. These scammers are emailing candidates directly and/or reaching out through platforms such as LinkedIn, posing as recruiters or hiring managers. Victims report being sent fraudulent checks with instructions to purchase equipment or gift cards. [...]
