What is Nurse Triage After-Hours Care?
Did you know that 75% of the week takes place after hours. And of course, patient health concerns aren’t restricted to a 9 to 5 workday. That leaves a lot of time that your patients and caregivers still need to feel supported on their care journey. It can be difficult to provide a consistent level of care day and night. By outsourcing your after-hours care to a professional nurse triage service like IntellaTriage, your patients can access an expert, compassionate nurse whenever they need.
What is After-Hours Nurse Triage?
Our approach to triage care is purposefully unique. We believe patients and caregivers should have the opportunity to speak to a licensed nurse as soon as possible. Nurse triage comes in many shapes and sizes. However, at IntellaTriage, our specialized service utilizes highly trained licensed nurses to help lighten and manage your clinician’s call load. Acting as the first line of defense, our triage nurses provide tremendous support to your clinical staff, particularly your on-call nurses, while ensuring your patients continue to receive the support they need. We also help ease the financial and operational burden of burnout, turnover, and compassion fatigue.
How to Measure ROI for a Remote, Nurse-Based Triage Service vs. a Simple Answering Service
Our remote nurse-based triage service empowers providers to deliver top-quality, compassionate care when it is needed most by removing barriers to care like time, distance, and caregiver availability. To measure the efficiency of the after-hours care model your organization chooses to implement, it is critical to understand the available models and the differences among them.
The Role of Triage Nurse in Hospice and Home Health Care
Nurse triage is the process of identifying the nature and urgency of a patient’s call and then determining the appropriate next steps within the defined plan of care. With IntellaTriage hospice and home health triage, our licensed nurses have direct line of sight into your patient’s condition based on their current medical record. Triage-trained nurses answer within an average of 37 seconds and via our state-of-the-art triage platform, integrate directly with your EMR and document in real time – relieving yet another burden from your clinal staff.
After-Hours Triage: Your All-In-One Solution
Whether you’re grappling with the staffing shortage, your clinical team is overworked, or your after-hours patient experience is suffering, it may be time to revisit your after-hours strategy. For sixteen years, IntellaTriage’s triage solutions have been improving patient satisfaction, aided in improving quality scores, and helped our provider partners increase nurse retention.
Contact Us for a Consultation
Ready to optimize your triage process? Reach out to us today for a consultation tailored to your needs. Let’s elevate your patient care together.
