telemedicine

Selecting A Telemedicine Provider Patient Satisfaction.  The Number One Factor. Patient satisfaction is an extremely important measure of any healthcare organization’s success, and is top-of-mind for all healthcare executives and clinical managers. Integrated healthcare system leaders responsible for financial performance should also be concerned about patient satisfaction. Systems which include everything from inpatient, outpatient, employed [...]

Call and contact centers are distinct models for business communication and share very similar characteristics, yet are vastly different from triage or other nurse-based services. In this blog, we explain exactly what nurse-triage and call centers are, how they serve populations, the key differences between them and how to determine which is right for your organization. 

Though telemedicine has existed for decades, the COVID-19 pandemic quickly launched it into the spotlight in 2020. When people were forced to stay home and in-person care became inaccessible, healthcare organizations had to promptly pivot to provide virtual care services. While a return to pre-pandemic normalcy slowly but surely enters our horizons, the digital transformation [...]