After-Hours Care

When Is A Medical Call Center Necessary? To attain both business and patient care goals, today’s physician groups, hospitals, hospices, ACOs and home care organizations need to deliver compassionate care …

Medical Call Centers and Medical Answering Services Are Not The Answer According to the Centers for Medicare and Medicaid Services the average person in the United States spends about $10,000 …

Selecting A Telemedicine Provider Patient Satisfaction.  The Number One Factor. Patient satisfaction is an extremely important measure of any healthcare organization’s success, and is top-of-mind for all healthcare executives and …

What Is A Medical Call Center? What Is A Medical Call Center?  It is a company that manages   incoming  and  outgoing  telephone calls for patients and helps to manage appointments and messages and provides patients …

Call and contact centers are distinct models for business communication and share very similar characteristics, yet are vastly different from triage or other nurse-based services. In this blog, we explain exactly what nurse-triage and call centers are, how they serve populations, the key differences between them and how to determine which is right for your organization. 

What Is Nurse Based After Hours Triage IntellaTriage answers the questions: What Is Nurse based After Hours Triage for hospice and what is nurse based after hours triage for Home care? …

Though telemedicine has existed for decades, the COVID-19 pandemic quickly launched it into the spotlight in 2020. When people were forced to stay home and in-person care became inaccessible, healthcare …