Daniel Reese, CEO of IntellaTriage, on Workforce Redesign, Nurse-First Care, and the Future of Post-Acute Services
IntellaTriage Media Contact: Bernadette Smith | marketing@intellatriage.com
In this episode of Last Visit First, Daniel Reese, CEO of IntellaTriage, discusses how home health and hospice triage must evolve to support patients, families, and clinicians in a 24/7 care environment.
Drawing on his background in military leadership and mission-driven healthcare, Daniel explains why nurse-first triage is critical to improving patient outcomes, reducing unnecessary visits, and protecting the nursing workforce. The conversation explores the growing strain of after-hours care, staffing shortages, and margin pressure — and why traditional on-call models are no longer sustainable for home health and hospice providers.
The episode also examines how technology and AI can enhance after-hours triage, care team coordination, and clinical decision support, while reinforcing that human judgment, empathy, and nursing expertise remain central to quality post-acute care.
Key Takeaways
1. Nurse-First Home Health and Hospice Triage Improves Quality
Direct access to licensed nurses, especially after hours, leads to faster clinical assessment, better emotional support for families, and more appropriate care decisions.
2. After-Hours Triage Is a Workforce Strategy
Redesigning after-hours home health and hospice triage reduces burnout, improves nurse retention, and allows clinicians to work at the top of their license.
3. Technology Should Support Clinical Judgment
AI and digital tools can strengthen triage efficiency, documentation, and escalation pathways, but should always enable, not replace, nursing care.
4. 24/7 Care Requires Better Coordination
Understanding call patterns and patient needs outside of business hours is essential to delivering a seamless, high-quality home health and hospice experience.
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