Patient Engagement Solutions

Patient Engagement is a comprehensive approach to connecting with hospice and home health patients and their families beyond routine visits. By working with agencies to tailor care plans to individual needs and offering consistent nurse support, this service fosters stronger patient relationships and deeper insights into patient status. Improve patient outcomes, close gaps in treatment, and reduce readmission by taking advantage of IntellaTriage’s innovative patient engagement services.

A Rare Alignment Between Quality Care and Improved Financial Performance

Improve key quality measures and enhance your patient experience with frequent nurse-led touchpoints. Our comprehensive Patient Engagement service provides post-admission check-ins, visit utilization mapping, end-of-life education, and more, creating additional touchpoints for patients and families.

Holder her hand up to her headset and medical provider smiles at her computer screen.

Real-Time Engagement Services

IntellaTriage provides real-time, personalized patient engagement services. Our dedicated team of nurses has the expertise and resources to deliver the compassionate care patients need without adding to the workload of an already stretched clinician workforce. IntellaTriage’s licensed nurses perform outbound calls to speak with your patients about their progress and needs. Our customized offerings improve outcomes and uncover patient experience issues.

How Does It Work?

IntellaTriage’s after-hours nurse triage service provides an effective and timely assessment of your patients’ health problems. Our team of nurses has direct access to your electronic medical records system and is standing by to evaluate symptoms and determine the appropriate level of care. The advice provided by IntellaTriage is HIPAA-compliant and dispensed by licensed and trained nurses.

A nurse sitting on a couch looking at a patients cellphone with them.
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You Tell Us Which Patients Need
to be Engaged

We know that each patient has unique needs. IntellaTriage will schedule any outreach based on your request. Our nurse-led process achieves high contact rates and improved service satisfaction.

We Create a Tailored Schedule
for Outreach

Our team of licensed nurses creates an outreach schedule based on certain parameters, including factors such as patient disposition, program protocol, or other relevant criteria.

2
A woman sits in a wicker chair on her cellphone scheduling with triage.
Sitting at a desk wearing blue scrubs a medical worker talks on the phone while reviewing a chart.
3

Our Licensed Nurses Make the Call

Our team of licensed nurses will review comprehensive records for all patients along with any notes that have been provided, before reaching out to the patient. This maximizes our time with the patient to address any concerns presented.

Resources, Triage, and more

IntellaTriage provides your patients with comprehensive resources, triages patient calls, or connects patients with the appropriate care provider, depending on the goal of the engagement. We will also report any issues to your healthcare organization and specific caregivers in real-time, resulting in fast, effective treatment.

4
An elderly man and a nurse sit on a couch looking at a tablet.
A nurse and patient look at a tablet while in the patients home.

With Our Patient Engagement 
Services, You Can…

Increase cost savings, end compassion fatigue, and improve patient experience with IntellaTriage. We implement custom nurse-first strategies to fit your organization’s protocols and needs.

Reduce 911 calls, unnecessary ER visits, and readmission rates.
Schedule the right visits at the right time.
Increase patient satisfaction.
Provide consistent touchpoints with high-risk patients.
Improve communication with patient and family.
Drive high-quality referrals through differentiation.

Your Partner in Patient Engagement

IntellaTriage can improve engagement across the care continuum and usher in a new era of quality care by optimizing your patient engagement procedures. To learn more about how IntellaTriage fits into your service offering, contact us today.

Contact Us for a Consultation

Ready to optimize your triage process? Reach out to us today for a consultation tailored to your needs. Let’s elevate your patient care together.