Our Approach

While non-clinical answering services transfer patients or request that they call back later, IntellaTriage ensures that phone calls are answered quickly – our average is 38 seconds – by a licensed nurse. Our nurse-first model sets us apart from others in the nurse-based triage space who rely on non-nurse patient coordinators to answer the first call.

IntellaTriage nurses provide the highest quality care while abiding by client-specific protocols to triage patient concerns. For most patient populations, world-renowned Schmitt-Thompson protocols are utilized to ensure exceptional triage results.

We act as an extension of your service. Our “work of the call” is completely customized to your needs. IntellaTriage’s licensed nurses will refill medications, order durable medical equipment, and perform other essential tasks that provide a smooth, seamless patient experience at all hours.

Our nurses document every encounter for your team, ensuring continuity of care. Documentation can be entered directly into your EMR, integrated through Commonwell or CareQuality, or provided in other ways tailored to your existing systems.

Our proprietary client portal, IntellaHub, provides key insights into all of your calls – at your fingertips. We perform weekly reviews of call stats and monthly audits of clinical data, ensuring we leverage your data for meaningful insights. These analytics can help to optimize your service and improve patient satisfaction.

Ready to optimize your triage process? Reach out to us today for a consultation tailored to your needs. Let’s elevate your patient care together.