Meet Kathy, the Support Behind Our Nurses

Built for our nurses. In service of better care.

Every triage call deserves a nurse’s attention. But typing, searching for information, and keeping track of details can compete with the most important part of the work: listening to the patient or caregiver.

Kathy helps with the work around a call, so our nurses can give more attention to the person they’re helping. Her support includes:

• Helping nurses navigate client-specific protocols
• Surfacing relevant details for the nurse to consider
• Using ambient listening to support quality assurance
• Transcribing calls to support efficient documentation
• Helping nurses consider appropriate next steps

Kathy is a background support tool. Nurses remain responsible for clinical judgment and for reviewing the documentation.

The nurse leads. Technology supports.

We use AI with a nurse-first purpose: to reduce friction, support accuracy and efficiency, and remove barriers between our triage nurse and the patient or caregiver.

Kathy can help capture and organize what is said during a call. The nurse brings the clinical expertise, context, and compassion needed to understand the caller and decide what should happen next. Technology works best when it supports that human connection.

Kathy’s origin story

Kathy is inspired by Kathy Blazek, RN, IntellaTriage’s first employee and a hospice nurse whose generosity, wisdom, and compassion helped shape our company from its earliest days. Throughout her career, Kathy cared for countless patients and caregivers during some of life’s most difficult and meaningful moments.

Kathy’s impact became deeply personal for our CEO, Daniel. Not long after he purchased IntellaTriage, his father entered hospice care. Kathy helped Daniel and his family navigate that experience, not just as an employee or colleague, but as the kind of nurse every family hopes to have beside them: knowledgeable, steady, generous, and deeply caring.

Naming our IntellaHub AI nursing assistant after Kathy carries that spirit forward.

How provider clients benefit

Kathy is an internal tool used by IntellaTriage nurses. Provider clients and their staff do not interact with Kathy directly or license her as a standalone product.

The benefit reaches providers through the triage support their patients and families receive: nurses supported by tools designed to help them stay focused, navigate protocols, and document calls. IntellaHub supports EMR integrations to help information move efficiently through configured provider workflows.

Continued nurse-first triage

Kathy helps nurses navigate client-specific protocols and consider appropriate next steps. The nurse leads every call.

Surfaces relevant details

Kathy brings forward useful information so our nurses can stay focused on the patient or caregiver.

Efficient and thorough documentation

Call transcription helps nurses capture and review what was discussed.

Supports quality assurance

Ambient listening helps support quality assurance while the nurse stays present in the conversation.

What our triage nurses are noticing

In recent feedback, nurses said they could focus more closely on callers, capture details they might otherwise miss, and spend less time typing.

• More focus during a difficult call: One nurse said Kathy helped her stay fully engaged while listening to and understanding a complaint call.
• Support with a complex conversation: Another nurse found Kathy helpful for documenting a long call involving multiple protocols.
• The caller can start sharing sooner: A nurse described Kathy capturing information while the nurse opened the patient’s record, helping the caller feel heard without waiting to begin explaining the situation.

We’re using that feedback to refine Kathy and support a better experience for nurses.

“On the first day, first call, Kathy made a noticeable difference in my workflow. Having the conversation transcribed in real time make it easier to capture important details and reduced everyone having to repeat themselves. It was a game changer!” – Tracy H, RN

Frequently asked questions

Who uses Kathy?
IntellaTriage nurses use Kathy internally as part of their nursing workflows.

Can provider clients access or license Kathy?
No. Kathy is an internal support tool, not a client-facing product.

Does Kathy make clinical decisions or replace nurses?
No. Kathy can surface information and help a nurse consider appropriate next steps. The nurse leads the patient conversation and remains responsible for clinical judgment.

What does Kathy help with?
Kathy supports protocol navigation, surfaces relevant details, provides quality assurance through ambient listening, transcribes calls for documentation, and helps consider appropriate next steps.

How does Kathy support documentation accuracy?
Kathy helps capture and organize call information. Nurses review the documentation and make corrections as needed. IntellaTriage nurse feedback is also helping us identify where transcription and summaries need improvement.

How does this connect with a provider’s EMR?
Kathy resides inside our proprietary triage platform IntellaHub. IntellaHub supports EMR integrations. The details depend on the provider’s configured workflow.