Medication Refills, Data Analytics, And Action Plans: Coastal Hospice Case Story 

Over five months, utilizing the improved protocols, education, ongoing tracking, and monthly meetings with IntellaTriage, Coastal Hospice realized over 40% reduction of after-hours medication call volume.

Internal After-Hours Triage: Best Practices

Regardless of how your agency operates your internal after-hours triage, appropriately managing these calls requires skills that differ from bedside nursing. Consider these best practices if your agency manages your after-hours call internally. 

replace your medical answering service
Your After-Hours Care Model – A Program Strength or an After-Thought?

Understanding the different options for after-hours care models and choosing the model that best fits your agency’s goals can significantly impact overall patient satisfaction, nurse burnout, and your bottom line.

Panel Discussion: How To Staff After-Hours

“We started looking at a triage outsourcing company and then talked to our staff nurses: “What would you think if we did this?” There was a resounding: Oh wow, you mean I can sleep at night?!”

nurse burnout and patient safety
Case Study: Hospice Brazos Valley

Average Daily Census: 151 (at time of publication) Location: Bryan, Texas “Currently, our satisfaction scores for evenings and weekends are around 85%. When you look at the national data and …

nurse staffing ratios and patient outcomes
How Nurse Staffing Impacts Patient Outcomes

Earlier this month, we discussed the impact of short-staffing shifts for healthcare workers. Splitting more patients between fewer nurses results in exhaustion, job dissatisfaction, and frustration: all the ingredients for …

patient-nurse ratio
How Uneven Patient-Nurse Ratio Contributes to Burnout

Research shows that wages and benefits account for 56% of U.S. hospital costs – this far exceeds the other categories of expenditure, which include professional fees (11.9%), prescription drugs (6.7%), utilities …

nurse burnout and patient safety
Nurse Burnout and Patient Safety

On the IntellaTriage blog, we’ve explained exactly how detrimental nurse burnout can be to your organization and your team. When staff members are pushed to the limit, they begin to …

compassion fatigue nursing burnout
Compassion Fatigue Contributes to Nursing Burnout

We’ve previously discussed the impact that burnout can have on men and women in the health care field. Today, we want to talk about a principal factor behind that stress and exhaustion: …